Lead Specialist, CX

DSM
China
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Customer focus","Collaboration","Project management"]

Own end-to-end customer order and service execution by managing sales order intake, confirming orders within 24 hours, and tracking call-offs, delivery lead times, and pricing. Resolve order blocks with Sales, Planning, Finance, and PA, handle customer complaints, and maintain CRM. Coordinate return orders and documentation, keep stakeholders informed on risks and status, and support sales with payment follow-up and customer master data.

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FursaFursa
DSM
DSM
2 months ago

Lead Specialist, CX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end customer order and service execution by managing sales order intake, confirming orders within 24 hours, and tracking call-offs, delivery lead times, and pricing. Resolve order blocks with Sales, Planning, Finance, and PA, handle customer complaints, and maintain CRM. Coordinate return orders and documentation, keep stakeholders informed on risks and status, and support sales with payment follow-up and customer master data.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage sales order intake and ensure processing and confirmation within 24 hours.
  • •Monitor call-offs, delivery lead times, pricing, and inform account management and customers.
  • •Check and resolve order blocks in collaboration with Sales, Planning, Finance, and PA.
  • •Handle customer complaints, maintain CRM, and manage return orders and related documentation.
  • •Keep stakeholders updated on order status and risks, suggest alternatives, and support sales with payment follow-up and customer master data.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •College or university degree, or equivalent experience in supply chain/customer service.
  • •Minimum 3 years of experience in customer service or supply chain.
  • •Strong English reading and writing skills.
  • •Proficiency in Microsoft Office and ERP systems, preferably SAP.
  • •Knowledge of project management and commercial skills with ability to work in a multicultural environment.
Experience:3+ yearsCustomer serviceSupply chain
Education:Bachelor's
Skills:CommunicationTeamworkCustomer focusCollaborationProject management
Languages:English
Tech Stack:Microsoft OfficeERPSAPCRM

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn