DSM

4 weeks ago

Lead Specialist, CX

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end customer order and service execution by managing sales order intake, confirming orders within 24 hours, and tracking call-offs, delivery lead times, and pricing. Resolve order blocks with Sales, Planning, Finance, and PA, handle customer complaints, and maintain CRM. Coordinate return orders and documentation, keep stakeholders informed on risks and status, and support sales with payment follow-up and customer master data.

Location: China

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Manage sales order intake and ensure processing and confirmation within 24 hours.
•Monitor call-offs, delivery lead times, pricing, and inform account management and customers.
•Check and resolve order blocks in collaboration with Sales, Planning, Finance, and PA.
•Handle customer complaints, maintain CRM, and manage return orders and related documentation.
•Keep stakeholders updated on order status and risks, suggest alternatives, and support sales with payment follow-up and customer master data.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•College or university degree, or equivalent experience in supply chain/customer service.
•Minimum 3 years of experience in customer service or supply chain.
•Strong English reading and writing skills.
•Proficiency in Microsoft Office and ERP systems, preferably SAP.
•Knowledge of project management and commercial skills with ability to work in a multicultural environment.

Experience:3+ yearsCustomer serviceSupply chain

Education:Bachelor's

Skills:CommunicationTeamworkCustomer focusCollaborationProject management

Languages:English

Tech Stack:Microsoft OfficeERPSAPCRM

Company Brief

DSM

DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2023

Website LinkedIn

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DSM