Lead, Bus Sys Engineering - PS + CSM + TS
MongoDB
Gurugram
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsSkills: ["Technical leadership","Cross-functional communication","Mentoring","Problem-solving","Responsible AI judgment"]Lead the architecture, design, and evolution of Salesforce/CRM solutions that power MongoDB’s post-sales processes, including Customer Success, Support, Renewals, Services, and account management. Translate requirements into secure, scalable designs, drive integrations and platform optimization, and set engineering standards for quality, CI/CD, and release management. Partner across business and engineering stakeholders, mentor engineers, and responsibly leverage AI-powered tools to improve productivity and platform health.

