Salesforce

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Troubleshoot and resolve complex Salesforce customer issues as part of the Cloud Success Group. You’ll lead investigations across functionalities, integrations, and APIs, analyze customer code (HTML, CSS, JavaScript, SQL) to identify root causes, and provide clear guidance through the full issue lifecycle. The role also includes creating and maintaining technical documentation, knowledge base articles, and solution guides to help internal teams and customers optimize their use of the platform.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Investigate and resolve complex support issues involving functionalities, integrations, APIs, and platform performance.
•Use web development concepts to read and analyze customer code to pinpoint root causes.
•Provide clear, timely solutions and best-practice guidance to help customers optimize their platform use.
•Manage the full issue lifecycle from initial contact through resolution to ensure strong customer experience.
•Create and maintain technical documentation, knowledge base articles, and solution guides.

Key Requirements

•Proven ability to diagnose and resolve technical issues in an enterprise software or SaaS environment.
•Strong ability to read and understand code and technical structures, including intermediate SQL.
•Experience with JavaScript (or similar scripting/object-oriented languages) and familiarity with HTML & CSS.
•Familiarity with web services, including REST/SOAP APIs.
•Exceptional written and verbal communication skills for both technical and non-technical audiences.

Experience:SaaSEnterprise software

Skills:CommunicationCustomer focusProblem-solving

Certifications:Salesforce certifications

Tech Stack:SQLJavaScriptHTMLCSSRESTSOAP APIsAPIs

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Investigate and resolve complex support issues involving functionalities, integrations, APIs, and platform performance.
•Use web development concepts to read and analyze customer code to pinpoint root causes.
•Provide clear, timely solutions and best-practice guidance to help customers optimize their platform use.
•Manage the full issue lifecycle from initial contact through resolution to ensure strong customer experience.
•Create and maintain technical documentation, knowledge base articles, and solution guides.

Key Requirements

•Proven ability to diagnose and resolve technical issues in an enterprise software or SaaS environment.
•Strong ability to read and understand code and technical structures, including intermediate SQL.
•Experience with JavaScript (or similar scripting/object-oriented languages) and familiarity with HTML & CSS.
•Familiarity with web services, including REST/SOAP APIs.
•Exceptional written and verbal communication skills for both technical and non-technical audiences.

Experience:SaaSEnterprise software

Skills:CommunicationCustomer focusProblem-solving

Certifications:Salesforce certifications

Tech Stack:SQLJavaScriptHTMLCSSRESTSOAP APIsAPIs

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor