Director of Customer Success, Federal

Cyera
New York
Workplace: HybridFull timeUSD 280,000 - 310,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Project management","Mentoring","Communication","Customer relationship building","Leadership"]

Lead Cyera’s Federal customer success strategy as a player/coach for a small team, serving as the primary point of contact for guidance, escalations, and executive-level advisory. Own the customer technical relationship as the principal platform expert, drive onboarding, training, adoption, and measurable ROI, and troubleshoot issues impacting outcomes. Mentor team members, run QBRs, influence success planning and roadmap feedback, and help customers expand within Cyera.

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FursaFursa
Cyera
Cyera
2 days ago

Director of Customer Success, Federal

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead Cyera’s Federal customer success strategy as a player/coach for a small team, serving as the primary point of contact for guidance, escalations, and executive-level advisory. Own the customer technical relationship as the principal platform expert, drive onboarding, training, adoption, and measurable ROI, and troubleshoot issues impacting outcomes. Mentor team members, run QBRs, influence success planning and roadmap feedback, and help customers expand within Cyera.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Serve as a player/coach front-line leader for a small customer success team, supporting customers directly and advocating for the customer success organization.
  • •Act as the principal point of contact for guidance and escalations, functioning as the primary technical expert on the Cyera Platform.
  • •Drive customer adoption through onboarding, training, and consultative design/delivery of customized use cases aligned to business outcomes.
  • •Maximize ROI by monitoring customer health and usage indicators, resolving blockers, and establishing joint success plans and QBRs.
  • •Influence Cyera’s roadmap by advocating for customer voice and feedback; mentor team members and document/sharing best practices.
Travel: High travel

Pay and Benefits

Salary: USD 280,000 - 310,000 annually
Perks:Remote WorkHealth InsuranceVisionDentalPaid LeaveDisability Insurance

Key Requirements

  • •Associates degree (or equivalent experience) and ability to operate in a fast-paced, ambiguous startup environment.
  • •Strong project management skills to plan, organize, and execute multiple projects with attention to detail.
  • •3+ years hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., networking, IAM/permissions).
  • •Proficiency in SQL and scripting (e.g., Python or equivalent), with familiarity with APIs and web services.
  • •Technical customer-facing experience in a software company, with demonstrated ownership of onboarding, renewal, and expansion; expertise in DLP, data privacy/protection, DSPM/CSPM, SIEM, or vulnerability management preferred.
Experience:SoftwareData technologiesCloud technologies
Education:Bachelor's
Skills:Project managementMentoringCommunicationCustomer relationship buildingLeadership
Tech Stack:SQLPythonAPIsWeb servicesIAMDLPData privacyDSPMCSPMSIEM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor