Harvey

1 day ago

Analyst, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own the Customer Trust function by responding to security inquiries from customers and the GTM team with timely, accurate answers that unblock deals without compromising security standards. Use AI and internal tools to automate and improve response workflows, and track KPIs around response velocity and quality. Manage the Trust Center and security/regulatory knowledge base, while collaborating with Product Security and Legal to align security positioning and customer requirements.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Serve as a technical point of contact for the GTM team and customers on security questions, providing timely, accurate, and empathetic responses to questionnaires to unblock deals.
•Leverage AI and internal tools to improve the efficiency and accuracy of the response process by building scalable workflows and reducing manual overhead.
•Establish and report KPIs for the Customer Trust function, tracking response velocity, answer quality, and the influence of trust on sales outcomes.
•Manage the Trust Center and maintain a security and regulatory knowledge base, supporting thought leadership for complex security discussions.
•Collaborate with Product Security, Legal, and GTM/Sales to align security positioning, product roadmaps, and evolving customer requirements.

Key Requirements

•3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, with a track record supporting and improving compliance programs.
•Comfort navigating complex compliance frameworks and communicating controls and capabilities to customers.
•Exceptional customer/client service skills, able to explain complex technical and regulatory topics to non-technical stakeholders.
•1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting).
•Strong analytical skills focused on metrics, including comfort creating dashboards and reporting to leadership.

Experience:Information securityCustomer trustSecurity consultingCompliance

Skills:Customer serviceCommunicationAnalytical skillsPatienceDecision-making

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

1 day ago

Analyst, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Serve as a technical point of contact for the GTM team and customers on security questions, providing timely, accurate, and empathetic responses to questionnaires to unblock deals.
•Leverage AI and internal tools to improve the efficiency and accuracy of the response process by building scalable workflows and reducing manual overhead.
•Establish and report KPIs for the Customer Trust function, tracking response velocity, answer quality, and the influence of trust on sales outcomes.
•Manage the Trust Center and maintain a security and regulatory knowledge base, supporting thought leadership for complex security discussions.
•Collaborate with Product Security, Legal, and GTM/Sales to align security positioning, product roadmaps, and evolving customer requirements.

Key Requirements

•3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, with a track record supporting and improving compliance programs.
•Comfort navigating complex compliance frameworks and communicating controls and capabilities to customers.
•Exceptional customer/client service skills, able to explain complex technical and regulatory topics to non-technical stakeholders.
•1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting).
•Strong analytical skills focused on metrics, including comfort creating dashboards and reporting to leadership.

Experience:Information securityCustomer trustSecurity consultingCompliance

Skills:Customer serviceCommunicationAnalytical skillsPatienceDecision-making

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor