Online Leads - Shaw

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multi-tasking","Customer service","Written communication","Verbal communication"]

Provide exceptional customer service as the main point of contact for inbound consumer inquiries, processing payments and performing general account maintenance. You’ll respond to product and service questions, support high call volumes, use CRM tools, and may upsell to new products or services, all while maintaining clear communication with customers in a fast-paced environment.

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FursaFursa
Sutherland
Sutherland
2 years ago

Online Leads - Shaw

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide exceptional customer service as the main point of contact for inbound consumer inquiries, processing payments and performing general account maintenance. You’ll respond to product and service questions, support high call volumes, use CRM tools, and may upsell to new products or services, all while maintaining clear communication with customers in a fast-paced environment.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the point of contact for inbound calls and provide exceptional customer service to consumers
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • •Assist customers with account-related tasks and troubleshooting as needed
  • •Upsell customers to new products or services when appropriate
  • •Maintain accurate CRM records and documentation during interactions

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationMulti-taskingCustomer serviceWritten communicationVerbal communication
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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