Service Writer

EquipmentShare
Texas
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: high_schoolSkills: ["Customer-focused","Listening","Interpersonal skills","Problem-solving","Relationship building","Adaptability"]

Manage customer damage work orders and support the EquipmentShare rental process by writing work orders, ordering parts, and maintaining customer service standards. Respond to inbound leads, guide customers through rentals, and build relationships with contractors to expand the customer base. Assist the service manager with customer and internal work order management, while resolving customer inquiries and keeping customers informed to ensure high satisfaction.

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EquipmentShare
EquipmentShare
1 day ago

Service Writer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Manage customer damage work orders and support the EquipmentShare rental process by writing work orders, ordering parts, and maintaining customer service standards. Respond to inbound leads, guide customers through rentals, and build relationships with contractors to expand the customer base. Assist the service manager with customer and internal work order management, while resolving customer inquiries and keeping customers informed to ensure high satisfaction.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager to manage customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Expand the customer base by building relationships with contractors and construction company principals, educating customers on how EquipmentShare saves time and money.
  • •Maintain and nurture customer relationships, promptly resolve inquiries/requests/complaints, and keep customers updated on improvements.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401kTool ReimbursementsGym MembershipWellness StipendVolunteer Time

Key Requirements

  • •3–4 years of sales experience, with equipment sales experience as a plus.
  • •Strong listening skills and a focus on solving customers’ problems.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Strong interpersonal and problem-solving skills.
  • •High school diploma or equivalent.
Experience:3-4 yearsSalesEquipment salesConstruction
Education:High School
Skills:Customer-focusedListeningInterpersonal skillsProblem-solvingRelationship buildingAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn