Bilingual Customer Service Representative (Spanish)

Provide bilingual (Spanish/English) customer service for auto policyholders by answering inbound calls and messages, addressing billing questions, and guiding customers through coverage and policy changes. Resolve concerns to ensure a positive experience, stay current on GEICO products, and identify cross-selling opportunities while meeting call-center performance expectations. Work primarily on-site after in-office training with additional flexibility for approved off-site work.