Bilingual Customer Service Representative (Spanish)

GEICO
United States
Workplace: HybridFull timeUSD 19.06 - 23.82 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Problem-solving","Empathy","Multitasking","Detail-oriented"]

Provide bilingual (Spanish/English) customer service for auto policyholders by answering inbound calls and messages, addressing billing questions, and guiding customers through coverage and policy changes. Resolve concerns to ensure a positive experience, stay current on GEICO products, and identify cross-selling opportunities while meeting call-center performance expectations. Work primarily on-site after in-office training with additional flexibility for approved off-site work.

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FursaFursa
GEICO
GEICO
1 month ago

Bilingual Customer Service Representative (Spanish)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Provide bilingual (Spanish/English) customer service for auto policyholders by answering inbound calls and messages, addressing billing questions, and guiding customers through coverage and policy changes. Resolve concerns to ensure a positive experience, stay current on GEICO products, and identify cross-selling opportunities while meeting call-center performance expectations. Work primarily on-site after in-office training with additional flexibility for approved off-site work.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage incoming calls, messages, billing questions, and policy updates while offering recommendations.
  • •Guide policyholders through coverage needs and policy changes.
  • •Resolve customer concerns to ensure a positive experience.
  • •Address billing inquiries and provide recommendations.
  • •Stay informed about GEICO products and identify cross-selling opportunities.

Pay and Benefits

Salary: USD 19.06 - 23.82 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kLearning BudgetPaid Holidays

Key Requirements

  • •Minimum 1 year of customer-facing experience (3+ years preferred).
  • •Experience in high-volume call centers with KPIs and measurable goals preferred.
  • •Fluency in Spanish and English required.
  • •Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
  • •High School Diploma or GED required; college degree preferred.
Experience:1+ years
Education:High School
Skills:Customer serviceInterpersonal skillsProblem-solvingEmpathyMultitaskingDetail-oriented
Licenses:Personal LinesProperty & Casualty
Languages:SpanishEnglish

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn