Specialist - Customer Success (Warsaw, PL)

Midis Group
Warsaw
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Team collaboration","Customer focus"]

A Customer Success Specialist responsible for developing relationships with assigned accounts to drive product adoption and retention. Serves as the first line of support, monitors ongoing implementations, and collaborates with product, account, and technical teams to maximize value from the software investment.

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Midis Group
Midis Group
6 months ago

Specialist - Customer Success (Warsaw, PL)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

A Customer Success Specialist responsible for developing relationships with assigned accounts to drive product adoption and retention. Serves as the first line of support, monitors ongoing implementations, and collaborates with product, account, and technical teams to maximize value from the software investment.
Location: Warsaw
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Driving product adoption within all regional accounts.
  • •Acting as the first level of support for the customers in the region.
  • •Delivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations.
  • •Conducting value program activities and proactively facilitating customer product education.
  • •Encouraging customer engagement in product Communities, Company Events, Success Stories, etc.

Key Requirements

  • •Strong background in IT and technology, including a broad understanding of industry trends.
  • •Knowledge of Treasury, Finance, and/or Accounting is a plus.
  • •Ability to handle challenges and problem solving.
  • •Excellent verbal and written communication skills.
  • •Superior presentation skills.
Experience:3-5 yearsITTechnology
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingTeam collaborationCustomer focus
Languages:English
Tech Stack:Ticketing platformsIT support

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website