Print Service Desk Technical Customer Support Engineer

HP
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Resolve simple to moderate technical hardware and software issues while proactively guiding customers to prevent problems. Build, present, and document customer-tailored solutions, evaluate unique configurations, and validate outcomes against customer requirements. Contribute to Knowledge Management (KMS), collaborate to meet SLA demands, and support partner integration through documented technical guidance. Work independently on moderate-scope problems within established policies.

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FursaFursa
HP
HP
1 day ago

Print Service Desk Technical Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Resolve simple to moderate technical hardware and software issues while proactively guiding customers to prevent problems. Build, present, and document customer-tailored solutions, evaluate unique configurations, and validate outcomes against customer requirements. Contribute to Knowledge Management (KMS), collaborate to meet SLA demands, and support partner integration through documented technical guidance. Work independently on moderate-scope problems within established policies.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve simple to moderate technical issues involving hardware and software for internal/external businesses and end users using proactive notification systems.
  • •Proactively guide customers to mitigate problems and represent the organization through customer visits, industry conferences/trade shows, and vendor meetings.
  • •Construct, present, and document technical solutions tailored to specific client requirements, including evaluating unique installations/configurations and recommending resolutions.
  • •Validate that solutions meet customer-specific requirements and facilitate partner integration through well-documented processes and technical guidance.
  • •Create case summaries and contribute to the Knowledge Management System (KMS) through written/verbal communication while collaborating to meet SLA demands.

Key Requirements

  • •Typically 2-4 years of work experience, preferably in remote/telephone support or related technology and customer environments.
  • •Four-year (graduate) degree in any area, or related discipline, or commensurate work experience demonstrating competence.
  • •Strong communication skills in English, Mandarin, and Cantonese.
  • •Ability to resolve simple to moderate hardware and software problems using proactive notification systems.
  • •Experience applying professional expertise to independently resolve issues within moderate scope following company policies and procedures.
Experience:2-4 years
Education:Bachelor's
Skills:CommunicationResults orientationLearning agilityDigital fluencyCustomer centricity
Languages:EnglishMandarinCantonese
Tech Stack:Amazon Web ServicesAutomationComputer ScienceCustomer Relationship ManagementDebuggingJavaLinuxOperating SystemsProduct SupportPythonRoot Cause AnalysisScriptingSaaSSQLTCP/IPTechnical ServicesTechnical SupportUnixWorkflow Management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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