Customer Experience Banker Non NMLS - Woodway, TX

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales process","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, helping them achieve their goals through proactive discovery, accurate transaction processing, and exemplary customer service. Retain and grow consumer and business relationships by educating customers on deposit products, recommending appropriate banking services, and using a disciplined sales process with follow-up, outbound calling, and referrals. Deepen relationships by connecting customers to other bank areas while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker Non NMLS - Woodway, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, helping them achieve their goals through proactive discovery, accurate transaction processing, and exemplary customer service. Retain and grow consumer and business relationships by educating customers on deposit products, recommending appropriate banking services, and using a disciplined sales process with follow-up, outbound calling, and referrals. Deepen relationships by connecting customers to other bank areas while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships via follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED with minimum of 1 year of customer service (or military service) in an administration/contracting/civil affairs or similar role, or a Bachelor's Degree.
  • •Provide customer service and resolve customer issues effectively.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Follow a disciplined sales process to proactively grow customer relationships, including new customer follow-up, outbound calling, and referral sourcing.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ years
Skills:Customer serviceSales processRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn