Enterprise Customer Success Manager

Perplexity
San Francisco
Workplace: OnsiteFull timeUSD 150,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Collaboration","Self-motivation","Ability to work under pressure"]

Experienced Enterprise Customer Success Manager responsible for onboarding and adoption strategies, owning key enterprise client relationships, driving engagement, retention, and growth, and collaborating with cross-functional teams to quantify value and influence product development at scale.

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FursaFursa
Perplexity
Perplexity
11 months ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Experienced Enterprise Customer Success Manager responsible for onboarding and adoption strategies, owning key enterprise client relationships, driving engagement, retention, and growth, and collaborating with cross-functional teams to quantify value and influence product development at scale.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Execute the Enterprise customer success strategy developed by leadership
  • •Serve as a primary point of contact for key enterprise clients
  • •Drive initial enablement through high quality onboarding and training
  • •Identify and support opportunities for growth and client expansion
  • •Manage retention, working with clients to quantify value delivered

Pay and Benefits

Salary: USD 150,000 - 190,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
  • •Proven track record of driving enterprise-level satisfaction, growth, and retention
  • •Excellent communication and presentation skills, with the ability to engage C-level executives
  • •A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
  • •Ability to work under pressure, thriving in demanding environments
Experience:5+ yearsEnterprise softwareSaaSTech
Skills:CommunicationPresentationCollaborationSelf-motivationAbility to work under pressure
Tech Stack:CRM

Company Brief

Perplexity
Perplexity AI provides an AI-powered answer engine that returns conversational, citation-backed answers to user queries and offers Pro/Enterprise products and APIs for research, knowledge work, and search augmentation.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor