3 days ago

UC Technician II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Deliver unified communications (UC) solutions by installing, servicing, programming, testing, and troubleshooting UC systems across premise-based, hosted, and cloud environments. Work on platform capabilities such as voice, messaging, video, desktop sharing, call control, and more, while coordinating installs and managing work orders. Maintain front-line client satisfaction through professional communication, accurate documentation, and timely support, including after-hours emergency response.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Install and program UC platforms, including related functionality such as chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, and unified messaging.
•Troubleshoot UC systems across premise-based, hosted, and cloud point-to-point and point-to-co-location network applications.
•Complete and manage work orders for moves, adds, changes (MAC), and deletions.
•Coordinate with other team members to complete projects/work orders efficiently and respond to emergency situations as needed.
•Complete required documentation and time/material reporting for client SLAs, billing, and payroll.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years’ experience with Unified Communications (UC) systems.
•Proven ability to install, service, program, test and troubleshoot UC systems.
•Strong customer/client service orientation with effective communication and interpersonal skills.
•Familiarity with PBX and other legacy voice products.

Experience:2+ yearsUnified communications

Education:Associate's

Skills:Customer/client service orientationCommunicationInterpersonal skillsTroubleshootingReliability

Licenses:Valid driver’s license

Certifications:Cisco CCNA Voice/NetworkMicrosoft MCSEAvaya Certified ImplementationAvaya Certified Support SpecialistAvaya Certified Expert (ACISACSS or ACSE

Languages:US

Tech Stack:Unified Communications (UC)Premise BasedHostedCloud SolutionsCiscoMicrosoftAvayaNECMitelShoreTelUnifyPBXLegacy VoiceChatPresenceVoiceMobilityAudioWebVideo

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

3 days ago

UC Technician II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Install and program UC platforms, including related functionality such as chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, and unified messaging.
•Troubleshoot UC systems across premise-based, hosted, and cloud point-to-point and point-to-co-location network applications.
•Complete and manage work orders for moves, adds, changes (MAC), and deletions.
•Coordinate with other team members to complete projects/work orders efficiently and respond to emergency situations as needed.
•Complete required documentation and time/material reporting for client SLAs, billing, and payroll.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years’ experience with Unified Communications (UC) systems.
•Proven ability to install, service, program, test and troubleshoot UC systems.
•Strong customer/client service orientation with effective communication and interpersonal skills.
•Familiarity with PBX and other legacy voice products.

Experience:2+ yearsUnified communications

Education:Associate's

Skills:Customer/client service orientationCommunicationInterpersonal skillsTroubleshootingReliability

Licenses:Valid driver’s license

Certifications:Cisco CCNA Voice/NetworkMicrosoft MCSEAvaya Certified ImplementationAvaya Certified Support SpecialistAvaya Certified Expert (ACISACSS or ACSE

Languages:US

Tech Stack:Unified Communications (UC)Premise BasedHostedCloud SolutionsCiscoMicrosoftAvayaNECMitelShoreTelUnifyPBXLegacy VoiceChatPresenceVoiceMobilityAudioWebVideo

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website