Associate

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","De-escalation","Attention to detail","Organization"]

Join HSBC Life to provide front counter and outbound support for insurance customers and distributors. You’ll handle walk-in enquiries, manage queue and service experience, follow up on outstanding documents via calls and email, and prepare written correspondence and mail-outs. The role also supports complaints case management within SLAs, processes walk-in transactions with strong controls, and escalates exceptions while maintaining accurate records and documentation.

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FursaFursa
HSBC
HSBC
4 days ago

Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Join HSBC Life to provide front counter and outbound support for insurance customers and distributors. You’ll handle walk-in enquiries, manage queue and service experience, follow up on outstanding documents via calls and email, and prepare written correspondence and mail-outs. The role also supports complaints case management within SLAs, processes walk-in transactions with strong controls, and escalates exceptions while maintaining accurate records and documentation.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide front counter customer and distributor servicing, handling walk-in enquiries promptly and accurately.
  • •Follow up on outstanding documents and clarify requests via outbound calls and emails, including status updates.
  • •Prepare written correspondence/letters and ensure mail-outs are completed within agreed timelines and properly recorded.
  • •Manage assigned complaints cases, investigate issues with relevant partners as needed, and close cases within SLAs.
  • •Process walk-in transactions with right-first-time accuracy, verify forms/documents, escalate exceptions, and maintain proper records.

Key Requirements

  • •Experience in insurance customer service/insurance servicing, ideally in a front counter or customer-facing servicing role.
  • •Experience handling distributor/agent servicing requests is an advantage.
  • •Strong customer service mindset with courteous, patient, solutions-focused communication.
  • •Clear written communication for emails and formal letters, including accurate written correspondence.
  • •Ability to remain calm and resilient when handling complaints, including de-escalation and strong attention to detail with documentation.
Experience:InsuranceCustomer service
Skills:Customer serviceCommunicationDe-escalationAttention to detailOrganization

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn