Agent Experience Coordinator

Compass
Menlo Park
Workplace: OnsiteFull timeUSD 21.92 - 24.66 hourlyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Listening","Empathy","Problem-solving","Communication","Attention to detail"]

Serve as the first point of contact for guests and agents in the Menlo Park office, ensuring office standards, organization, and smooth day-to-day operations. Provide 1:1 support to help agents adopt Compass technology and related services, troubleshoot common tech/device issues, and assist with basic marketing requests using templates. Coordinate across teams to share agent feedback, and provide ad-hoc administrative support as needed.

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Compass
Compass
1 day ago

Agent Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the first point of contact for guests and agents in the Menlo Park office, ensuring office standards, organization, and smooth day-to-day operations. Provide 1:1 support to help agents adopt Compass technology and related services, troubleshoot common tech/device issues, and assist with basic marketing requests using templates. Coordinate across teams to share agent feedback, and provide ad-hoc administrative support as needed.
Location: Menlo Park
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and act as the face of the office, managing mail distribution, facilitating event setup, and maintaining office appearance and organization.
  • •Maintain supply inventory and escalate facilities issues as needed.
  • •Provide 1:1 support to help agents adopt Compass technology and adjacent services.
  • •Deliver basic marketing support using templates and liaise with marketing specialists for more complex requests.
  • •Support troubleshooting for common technology/devices and conference room/enterprise system issues, plus ad-hoc administrative assistance.

Pay and Benefits

Salary: USD 21.92 - 24.66 hourly
Perks:Paid LeavePaid HolidaysSick TimeParental LeaveRecharge LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

  • •1-2 years of previous experience in customer service, office management, hospitality, or operations.
  • •Ability to work in the office during standard operating hours.
  • •Experience supporting enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
  • •Great listening skills and empathy for customers’ pain points.
  • •Strong verbal communication, presentation, attention to detail, and organization; ability to lift up to 25 lbs.
Experience:1-2 yearsReal estateCustomer serviceOffice managementHospitality
Skills:ListeningEmpathyProblem-solvingCommunicationAttention to detail
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn