Customer Success Manager

Nintex
Germany
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Relationship management","Problem-solving","Leadership","Influence"]

Senior Customer Success Manager responsible for driving product adoption, value realization, and retention at scale across a broad, complex customer portfolio. You’ll manage health, engagement, and renewal strategies using telemetry and adoption signals, partner cross-functionally, and lead territory/account planning to ensure measurable customer outcomes and maximize expansion opportunities.

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FursaFursa
Nintex
Nintex
5 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Senior Customer Success Manager responsible for driving product adoption, value realization, and retention at scale across a broad, complex customer portfolio. You’ll manage health, engagement, and renewal strategies using telemetry and adoption signals, partner cross-functionally, and lead territory/account planning to ensure measurable customer outcomes and maximize expansion opportunities.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization
  • •Deliver executive-ready, telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies
  • •Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment across a portfolio of accounts
  • •Anticipate inflection points (renewal, expansion, modernization, risk) and proactively adjust success strategies
  • •Transition customers to steady state with scalable success metrics, repeatable playbooks, and high-quality hand-off documentation

Pay and Benefits

Perks:Paid Time-offWellness StipendVolunteer TimeFlexible Work

Key Requirements

  • •Bachelor’s degree in related field or equivalent combination of education and experience.
  • •5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments.
  • •Experience with Salesforce.
  • •Experience delivering adoption, usage, and renewal strategies using telemetry and data-driven insights.
  • •Proven ability to build trusted relationships with day-to-day users, champions, and senior stakeholders
Experience:5-8 yearsSaaSTechnology
Education:Bachelor's
Skills:CommunicationRelationship managementProblem-solvingLeadershipInfluence
Languages:English
Tech Stack:Salesforce

Company Brief

Nintex
Provides a workflow and process automation platform that enables organizations to design, automate, and optimize business processes across systems, with tools for document generation, robotic process automation, and process intelligence.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Bellevue, United States
Founded: 2006
WebsiteLinkedIn