Nintex

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for driving product adoption, value realization, and retention at scale across a broad, complex customer portfolio. You’ll manage health, engagement, and renewal strategies using telemetry and adoption signals, partner cross-functionally, and lead territory/account planning to ensure measurable customer outcomes and maximize expansion opportunities.

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization
•Deliver executive-ready, telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies
•Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment across a portfolio of accounts
•Anticipate inflection points (renewal, expansion, modernization, risk) and proactively adjust success strategies
•Transition customers to steady state with scalable success metrics, repeatable playbooks, and high-quality hand-off documentation

Pay and Benefits

Perks:Paid Time-offWellness StipendVolunteer TimeFlexible Work

Key Requirements

•Bachelor’s degree in related field or equivalent combination of education and experience.
•5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments.
•Experience with Salesforce.
•Experience delivering adoption, usage, and renewal strategies using telemetry and data-driven insights.
•Proven ability to build trusted relationships with day-to-day users, champions, and senior stakeholders

Experience:5-8 yearsSaaSTechnology

Education:Bachelor's

Skills:CommunicationRelationship managementProblem-solvingLeadershipInfluence

Languages:English

Tech Stack:Salesforce

Company Brief

Nintex

Provides a workflow and process automation platform that enables organizations to design, automate, and optimize business processes across systems, with tools for document generation, robotic process automation, and process intelligence.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Bellevue, United States

Founded: 2006

Website LinkedIn

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Nintex

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization
•Deliver executive-ready, telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies
•Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment across a portfolio of accounts
•Anticipate inflection points (renewal, expansion, modernization, risk) and proactively adjust success strategies
•Transition customers to steady state with scalable success metrics, repeatable playbooks, and high-quality hand-off documentation

Pay and Benefits

Perks:Paid Time-offWellness StipendVolunteer TimeFlexible Work

Key Requirements

•Bachelor’s degree in related field or equivalent combination of education and experience.
•5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments.
•Experience with Salesforce.
•Experience delivering adoption, usage, and renewal strategies using telemetry and data-driven insights.
•Proven ability to build trusted relationships with day-to-day users, champions, and senior stakeholders

Experience:5-8 yearsSaaSTechnology

Education:Bachelor's

Skills:CommunicationRelationship managementProblem-solvingLeadershipInfluence

Languages:English

Tech Stack:Salesforce

Company Brief

Nintex

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Bellevue, United States

Founded: 2006

Website LinkedIn