Loyalty Excellence Senior Manager (2023756)

Nahdi Medical COmpany
Jeddah
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-10 yearsEducation: bachelorsSkills: []

Lead and manage the Nuhdeek loyalty program as a product—owning the roadmap, defining success metrics, and building a prioritized backlog for points, tiers, redemption, personalization triggers, and partner integrations. Drive loyalty program operations across KSA and UAE, manage campaign engagement and performance, and deliver data-driven, omnichannel personalization aligned with analytics. Collaborate across IT, Omni-channel, data analytics, vendors, and marketing to improve guest value and commercial ROI.

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Nahdi Medical COmpany
Nahdi Medical COmpany
2 days ago

Loyalty Excellence Senior Manager (2023756)

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead and manage the Nuhdeek loyalty program as a product—owning the roadmap, defining success metrics, and building a prioritized backlog for points, tiers, redemption, personalization triggers, and partner integrations. Drive loyalty program operations across KSA and UAE, manage campaign engagement and performance, and deliver data-driven, omnichannel personalization aligned with analytics. Collaborate across IT, Omni-channel, data analytics, vendors, and marketing to improve guest value and commercial ROI.
Location: Jeddah
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and continuously prioritize the Nuhdeek loyalty product roadmap and translate strategy into quarterly and annual plans with success metrics.
  • •Build and maintain a prioritized product backlog and run solution sessions to ensure features are developed per requirements.
  • •Lead loyalty program operations processes and oversee end-to-end operations, ensuring transaction data and points/coupons interface with back-end systems to SLAs.
  • •Drive engagement across markets by managing key metrics and leading end-to-end loyalty campaign management across WhatsApp, SMS, push notifications, and email.
  • •Manage personalization and monetization initiatives, mapping personalized offers with analytics, presenting results, and course-correcting to maximize revenue performance.

Key Requirements

  • •Bachelors degree
  • •5-10 years of experience
  • •Proficiency with MS Office Suite
  • •Fluency in English and Arabic
  • •Ability to lead cross-functional delivery and build engineering-ready requirements for loyalty program improvements
Experience:5-10 years
Education:Bachelor's
Languages:EnglishArabic
Tech Stack:MS Office SuiteRICEICEWhatsAppSMSPush notificationsEmail

Company Brief

Nahdi Medical COmpany
Nahdi Medical Company operates a large pharmacy retail chain across Saudi Arabia and the region, providing pharmaceuticals, health and wellness products, e‑commerce services, and primary care clinics through an omnichannel platform.
Industry: Pharmacy & Retail Pharmacy
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Jeddah, Saudi Arabia
Founded: 1986
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