Analyst, Client Enablement

Airwallex
San Francisco
Workplace: HybridFull timeUSD 70,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Attention to detail","Teamwork"]

Join the Client Enablement (CE) team to build a seamless onboarding and configuration experience for Airwallex customers across the US and globally. You’ll partner with Commercial, Solution Engineering, and Product teams to ensure client accounts are ready for transactions, configure pricing and capabilities, and identify onboarding improvements at scale. This hybrid role is based in San Francisco and focuses on accuracy, program delivery, and a strong first customer experience.

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FursaFursa
Airwallex
Airwallex
2 days ago

Analyst, Client Enablement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join the Client Enablement (CE) team to build a seamless onboarding and configuration experience for Airwallex customers across the US and globally. You’ll partner with Commercial, Solution Engineering, and Product teams to ensure client accounts are ready for transactions, configure pricing and capabilities, and identify onboarding improvements at scale. This hybrid role is based in San Francisco and focuses on accuracy, program delivery, and a strong first customer experience.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a key source of knowledge on Airwallex configuration topics across product domains for pricing and capability configuration.
  • •Work with account executives to amend Airwallex account pricing per commercial team requests.
  • •Collaborate with solution engineers to gather, validate, and apply configuration requests to enable client-suited capabilities.
  • •Collaborate with commercial, operations, and product teams to gather, evaluate, and summarize improvement opportunities for client onboarding processes.
  • •Develop and manage on-shore functional programs and projects, and maintain/update customer account settings and pricing throughout the relationship lifecycle.

Pay and Benefits

Salary: USD 70,000 - 110,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Minimum of 3 years of professional experience in the payment industry or operations at a technology company.
  • •Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.
  • •Strong communication skills and customer service consciousness.
  • •Attention to detail with strong follow-up and good judgment.
  • •Ability to thrive collaborating with other teams across time zones.
Experience:3+ yearsPaymentsSaaSTechnology company
Education:Bachelor's in Business Administration or Information Sciences (or equivalent)
Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork
Tech Stack:JSONAPI documentationExcelLookerBigQuerySQLSandbox

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor