Case Manager (Charlestown, NSW, AU, 2290)

Manage a portfolio of personal injury claims end-to-end, supporting customers through complex and sensitive recovery journeys. Determine liability and entitlements within legislative and regulatory requirements, assess treatment, rehabilitation and support needs, and develop tailored claim strategies that prioritise recovery, independence and return-to-work outcomes. Communicate proactively by phone and written correspondence, maintain compliant records, and collaborate with stakeholders such as employers, health professionals, rehabilitation providers and legal representatives.