Customer Support Representative - Dutch Speaker

Eaton
Budapest, Belgrade
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","Customer service attitude","Adaptability"]

Provide commercial customer support for a portfolio of project-based customers for Eaton’s EMEA Business Service Center in Budapest. Handle inbound inquiries via phone, chat, and email; manage orders (entry, price checking, order clearing), coordinate delivery and billing across multiple product lines, and support pre- and post-sales requests including returns, product changes, repair/calibration, and accounts receivable collections. Work with internal teams to resolve issues using established policies and proactive communication.

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Eaton
Eaton
3 months ago

Customer Support Representative - Dutch Speaker

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio of project-based customers for Eaton’s EMEA Business Service Center in Budapest. Handle inbound inquiries via phone, chat, and email; manage orders (entry, price checking, order clearing), coordinate delivery and billing across multiple product lines, and support pre- and post-sales requests including returns, product changes, repair/calibration, and accounts receivable collections. Work with internal teams to resolve issues using established policies and proactive communication.
Location: Budapest, Belgrade
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer and internal inquiries via phone, chat, and email using the case management tool.
  • •Perform order management including order entry, price checking, and order clearing in line with Eaton policies.
  • •Coordinate delivery and billing for project orders across multiple product lines, including sequencing and complaint handling.
  • •Support pre-sales and post-sales service functions such as end-to-end order status management, repairs/calibration, product changes/returns, invoicing, and contract/lease administration.
  • •Assist sales functions across EMEA by resolving issues through established policies and proactive communication across internal teams.

Pay and Benefits

Perks:Annual BonusHealth InsuranceLife InsuranceCafeteria

Key Requirements

  • •Completed secondary education; a Bachelor’s degree is an advantage.
  • •1-3 years of experience in customer support.
  • •Fluency in Dutch and English.
  • •Basic MS Office knowledge; SAP/Oracle or case management tool knowledge is an advantage.
  • •Strong written and verbal communication with attention to detail, problem solving, and customer service mindset.
Experience:1-3 yearsCustomer support
Education:High School
Skills:CommunicationProblem-solvingAttention to detailCustomer service attitudeAdaptability
Languages:DutchEnglish
Tech Stack:MS OfficeSAPOracleCase management tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn