Trend Micro

4 weeks ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Strategic technical advisor for Fortune 500-level Trend Micro customers, leading the technical journey to achieve measurable cybersecurity resilience within the TrendAI Vision One ecosystem. Responsible for post-deployment outcomes, platform adoption, and overseeing collaboration with Product Engineering, R&D, and Sales Engineering to influence product roadmaps.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting focus from ticket resolution to security outcome attainment.
•Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.
•Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.
•Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.
•Design and deliver bespoke workshops and Best Practice sessions to mature the customer’s internal SOC and SIEM operations.

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or relevant client-facing consulting
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies
•Deep understanding of Windows Server, Linux, Solaris, and hybrid-cloud infrastructure (AWS, Azure, GCP)
•Excellent written and verbal communication skills for executive stakeholders
•Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred

Experience:10+ yearsCybersecurityEnterprise securitySIEM

Education:Bachelor's

Skills:CommunicationLeadershipAnalytical thinkingProblem-solving

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Languages:English

Tech Stack:TrendAI Vision OneWindows ServerLinuxSolarisAWSAzureGCPSIEMSOC

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

4 weeks ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary technical voice post-deployment, shifting focus from ticket resolution to security outcome attainment.
•Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.
•Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.
•Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.
•Design and deliver bespoke workshops and Best Practice sessions to mature the customer’s internal SOC and SIEM operations.

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or relevant client-facing consulting
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies
•Deep understanding of Windows Server, Linux, Solaris, and hybrid-cloud infrastructure (AWS, Azure, GCP)
•Excellent written and verbal communication skills for executive stakeholders
•Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred

Experience:10+ yearsCybersecurityEnterprise securitySIEM

Education:Bachelor's

Skills:CommunicationLeadershipAnalytical thinkingProblem-solving

Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications

Languages:English

Tech Stack:TrendAI Vision OneWindows ServerLinuxSolarisAWSAzureGCPSIEMSOC

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn