2 months ago

Technical Account Manager - Tokyo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Technical Account Manager in Tokyo providing expert guidance on network configuration, security and routing. You will analyze customer networks and packet traces, recommend actions, educate customers, and support deployment with lab environments. This role requires strong customer-facing skills, hands-on networking expertise, and the ability to manage cases and communicate progress to stakeholders.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Collect, analyze and change recommendations of configuration information.
•Collect and analyze customer network information.
•Collect and analyze packet trace information and recommend actions based on analysis.
•Educate customers on gaps in networking and product knowledge; provide installation and configuration assistance.
•Reproduce customer environments on lab equipment and follow up technical cases through closure.

Key Requirements

•Minimum of 5 years of relevant professional experience preferably in the network industry.
•Strong network security and routing experiences.
•Scripting and Windows server app experience.
•Exceptional customer service orientation and strong communications skills.
•Proficient with MS Word, PowerPoint, and Excel.

Experience:5+ yearsCybersecurityNetworking

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem solving

Certifications:CCNACCNPCCIECISSP

Tech Stack:ScriptingWindows Server

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Technical Account Manager - Tokyo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Collect, analyze and change recommendations of configuration information.
•Collect and analyze customer network information.
•Collect and analyze packet trace information and recommend actions based on analysis.
•Educate customers on gaps in networking and product knowledge; provide installation and configuration assistance.
•Reproduce customer environments on lab equipment and follow up technical cases through closure.

Key Requirements

•Minimum of 5 years of relevant professional experience preferably in the network industry.
•Strong network security and routing experiences.
•Scripting and Windows server app experience.
•Exceptional customer service orientation and strong communications skills.
•Proficient with MS Word, PowerPoint, and Excel.

Experience:5+ yearsCybersecurityNetworking

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem solving

Certifications:CCNACCNPCCIECISSP

Tech Stack:ScriptingWindows Server

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn