Client Service Representative (Thailand)

Sonoco Products
Thailand
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Expectations management","Project management","Mentoring","Problem-solving"]

Manage day-to-day client account requirements and deliver excellent customer service within the Client Service team. Support activities for junior staff on the designated client account, clarify client requirements, manage expectations on timelines, and process pre-artwork build activities using artwork management tools. Track deliverables, schedule production resources, release completed products, and prepare quotes and invoices. Identify issues, support process improvements, and help validate technology changes through system testing.

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FursaFursa
Sonoco Products
Sonoco Products
2 months ago

Client Service Representative (Thailand)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Manage day-to-day client account requirements and deliver excellent customer service within the Client Service team. Support activities for junior staff on the designated client account, clarify client requirements, manage expectations on timelines, and process pre-artwork build activities using artwork management tools. Track deliverables, schedule production resources, release completed products, and prepare quotes and invoices. Identify issues, support process improvements, and help validate technology changes through system testing.
Location: Thailand
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support the Customer Service team for the designated customer account to meet KPI/RTP requirements.
  • •Clarify client requirements and manage client expectations regarding timelines using appropriate communication channels.
  • •Process pre-artwork build activities using Trident/client artwork management tools and reference relevant SWP.
  • •Produce/update tracking documents, notify the account lead when deliverable timing becomes a concern, and schedule production resources as directed.
  • •Prepare quotes and invoices for client billing; release completed products on agreed timelines, coach junior staff, and support process improvement investigations and technology change testing.

Key Requirements

  • •Relevant experience in print and/or packaging knowledge.
  • •2-3 years of experience servicing client accounts.
  • •Project management skills managing accounts end to end.
  • •Thai language capability required due to geographical requirements.
  • •Excellent written and spoken English.
Experience:PrintPackagingClient accounts
Skills:CommunicationExpectations managementProject managementMentoringProblem-solving
Languages:ThaiEnglish
Tech Stack:TridentArtwork management tools

Company Brief

Sonoco Products
Produces industrial and consumer packaging solutions, including paper, rigid paper containers, plastics, and protective packaging. Sonoco serves a wide range of global customers across food, beverage, healthcare, and industrial markets.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hartsville, United States
Founded: 1899
WebsiteLinkedIn