Technical Account Manager

Braze
Chicago
Workplace: RemoteFull timeUSD 99,450 - 112,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Customer coordination","Multitasking","Working under pressure"]

Own the ongoing technical relationship with an assigned portfolio of Enterprise/Strategic customers, serving as a trusted technical advisor from onboarding through renewal. Drive value, retention, and adoption by helping customers instrument and optimize the Braze platform across their stack, recommending solutions aligned to their architecture and goals. Partner with Customer Success to accelerate technical maturity through enablement, documentation, and governance.

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Braze
Braze
3 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the ongoing technical relationship with an assigned portfolio of Enterprise/Strategic customers, serving as a trusted technical advisor from onboarding through renewal. Drive value, retention, and adoption by helping customers instrument and optimize the Braze platform across their stack, recommending solutions aligned to their architecture and goals. Partner with Customer Success to accelerate technical maturity through enablement, documentation, and governance.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical relationship across the full customer lifecycle for named Enterprise/Strategic accounts, collaborating closely with Customer Success.
  • •Define and execute Braze technology strategy for customers purchasing the TAM premium service offering to unlock product value.
  • •Drive instrumenting Braze across customer stacks, refine instrumentation over time, and contribute to renewals and upsells.
  • •Conduct discovery and facilitate technical discussions to recommend solutions aligned to customers’ desired use cases and architectures.
  • •Provide enablement and education to customer product and engineering teams; create solutions documentation and architectural diagrams while managing technical work streams and best-practice adoption.

Pay and Benefits

Salary: USD 99,450 - 112,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetRetirement

Key Requirements

  • •3-5 years client-facing experience as a TAM or in implementation, technical support, or solutions architecture for Enterprise/Strategic accounts.
  • •3+ years of technical experience managing complex customer environments with strong product command and knowledge of two or more of SaaS, Mobile, API, or Programming.
  • •Excellent written and verbal communication, with experience coordinating and translating complex technical ideas for non-technical stakeholders.
  • •Strong problem-solving ability, curiosity, and enjoyment working in a team to solve customer challenges.
  • •Ability to manage multiple competing priorities and work effectively under time constraints in a fast-paced, complex environment.
Experience:3-5 years
Skills:CommunicationProblem-solvingCustomer coordinationMultitaskingWorking under pressure
Languages:English
Tech Stack:SaaSMobileAPI

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn