Intercom

4 weeks ago

Director, Product Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Strategic, leadership-focused role shaping product analytics and AI-native product direction. Drive cross-functional influence across product, engineering, design, and go-to-market teams to turn data into actionable decisions, define operating models, and ensure analytics impact is reflected in product strategy and outcomes.

Location: Berlin, Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Director level

Key Responsibilities

•Help product and company leaders make better decisions on where Fin should focus.
•Bring structure and judgment to ambiguous product, customer, and performance questions.
•Identify what is and is not working in the product, and where intervention is most needed.
•Shape early product direction, especially in zero-to-one and fast-evolving areas.
•Define where product data science should engage deeply versus where lighter support is sufficient.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePensionEquityLife Insurance

Key Requirements

•Strong product data science leadership experience in complex product environments.
•Track record of shaping strategy, not just supporting execution.
•Comfort operating in ambiguity and making high-quality judgment calls with imperfect data.
•Ability to influence senior stakeholders and challenge constructively when needed.
•Strong analytical depth and technical skills.

Experience:AISaaSB2BProduct analyticsData science

Skills:LeadershipCommunicationInfluenceJudgmentPrioritization

Languages:English

Tech Stack:AIMachine learningStatisticsData analysis

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

4 weeks ago

Director, Product Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Location: Berlin, Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Director level

Key Responsibilities

•Help product and company leaders make better decisions on where Fin should focus.
•Bring structure and judgment to ambiguous product, customer, and performance questions.
•Identify what is and is not working in the product, and where intervention is most needed.
•Shape early product direction, especially in zero-to-one and fast-evolving areas.
•Define where product data science should engage deeply versus where lighter support is sufficient.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePensionEquityLife Insurance

Key Requirements

•Strong product data science leadership experience in complex product environments.
•Track record of shaping strategy, not just supporting execution.
•Comfort operating in ambiguity and making high-quality judgment calls with imperfect data.
•Ability to influence senior stakeholders and challenge constructively when needed.
•Strong analytical depth and technical skills.

Experience:AISaaSB2BProduct analyticsData science

Skills:LeadershipCommunicationInfluenceJudgmentPrioritization

Languages:English

Tech Stack:AIMachine learningStatisticsData analysis

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn