Salesforce

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the single point of accountability for orchestrating Signature Success deliverables, including experience, renewal, and expansion. Build and maintain executive stakeholder relationships across customer IT and business teams to drive adoption and outcomes on the Salesforce platform. Coordinate Signature Success services, provide proactive feature guidance, advise on releases and risks, and advocate for customers during triage and resolution of high-severity cases.

Location: Zurich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer expectations and communications for major incidents, acting as the technical main interface on behalf of customers.
•Orchestrate Signature Success deliverables, ensuring collaborators understand the value so customers continue renewing.
•Coordinate completion of Signature Success services and provide timely, proactive Salesforce feature guidance based on customer interests.
•Advise customers on adoption of new Salesforce annual release features and identify implementation challenges and risks.
•Conduct quarterly reviews, identify trends, provide tailored release recommendations, and advocate for customers during high-severity case triage and resolution.

Key Requirements

•5+ years of relevant experience in technical customer success, SaaS platform use, project leadership, consulting, solutions development, or technical/solutions architecture.
•Exceptional communication and presentation skills, including influencing executive and C-level stakeholders.
•Ability to analyze technical concepts, translate them into business terms, and map requirements to technical features.
•Proficiency in understanding and explaining complex technical concepts in business-friendly terms to customers and internal partners.
•Degree or equivalent experience, plus experience leading cross-functional efforts to resolve customer needs or projects.

Experience:5+ yearsSaaSTechnical customer successConsultingSolutions architecture

Skills:CommunicationStakeholder managementInfluenceCollaborationProblem-solving

Certifications:Salesforce product certificationsAdministratorService Cloud ConsultantSales Cloud ConsultantData Cloud ConsultantSalesforce Certified Agentforce Specialist

Languages:Swiss-GermanEnglish

Tech Stack:SalesforceSaaSAgentforceService CloudSales CloudData Cloud

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Zurich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer expectations and communications for major incidents, acting as the technical main interface on behalf of customers.
•Orchestrate Signature Success deliverables, ensuring collaborators understand the value so customers continue renewing.
•Coordinate completion of Signature Success services and provide timely, proactive Salesforce feature guidance based on customer interests.
•Advise customers on adoption of new Salesforce annual release features and identify implementation challenges and risks.
•Conduct quarterly reviews, identify trends, provide tailored release recommendations, and advocate for customers during high-severity case triage and resolution.

Key Requirements

•5+ years of relevant experience in technical customer success, SaaS platform use, project leadership, consulting, solutions development, or technical/solutions architecture.
•Exceptional communication and presentation skills, including influencing executive and C-level stakeholders.
•Ability to analyze technical concepts, translate them into business terms, and map requirements to technical features.
•Proficiency in understanding and explaining complex technical concepts in business-friendly terms to customers and internal partners.
•Degree or equivalent experience, plus experience leading cross-functional efforts to resolve customer needs or projects.

Experience:5+ yearsSaaSTechnical customer successConsultingSolutions architecture

Skills:CommunicationStakeholder managementInfluenceCollaborationProblem-solving

Certifications:Salesforce product certificationsAdministratorService Cloud ConsultantSales Cloud ConsultantData Cloud ConsultantSalesforce Certified Agentforce Specialist

Languages:Swiss-GermanEnglish

Tech Stack:SalesforceSaaSAgentforceService CloudSales CloudData Cloud

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor