Cisco

2 weeks ago

Apple Technical Advisor - Mandarin speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide world-class first-line troubleshooting and technical support to Cisco employees for Apple devices. Handle macOS/iOS upgrades, initial setup, authentication and password resets, VPN and network connectivity, and Mobile Device Management (MDM) enrollment. Troubleshoot Apple apps, support peripherals and networking hardware, document support cases, monitor issue trends, and collaborate with Engineering and Knowledge Management teams to resolve and escalate issues.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Government Affairs & Public Policy

Seniority: Entry level

Key Responsibilities

•Provide first-line troubleshooting and technical support for Apple devices to Cisco employees.
•Perform macOS/iOS upgrades, initial setup, authentication, password reset, and authentication support.
•Support network connectivity and VPN troubleshooting, including mobile and device-related connectivity issues.
•Enroll and troubleshoot Mobile Device Management (MDM) and support macOS/iOS applications and tooling.
•Document support engagements, monitor issue trends, and communicate/escalate issues with engineering teams.

Key Requirements

•Ability to read, write, and speak fluently in English and Mandarin.
•Two years of professional technical troubleshooting expertise with Apple devices.
•Experience in customer service or technical troubleshooting via phone and chat.
•Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
•Experience in the use, set up and troubleshooting of macOS and iOS in a business environment.

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingDocumentation

Languages:EnglishMandarin

Tech Stack:MacOSIOSMobile Device Management (MDM)VPNMicrosoft Office 365Multi Factor Authentication (MFA)Single sign-on (SSO)Apple

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

2 weeks ago

Apple Technical Advisor - Mandarin speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Government Affairs & Public Policy

Seniority: Entry level

Key Responsibilities

•Provide first-line troubleshooting and technical support for Apple devices to Cisco employees.
•Perform macOS/iOS upgrades, initial setup, authentication, password reset, and authentication support.
•Support network connectivity and VPN troubleshooting, including mobile and device-related connectivity issues.
•Enroll and troubleshoot Mobile Device Management (MDM) and support macOS/iOS applications and tooling.
•Document support engagements, monitor issue trends, and communicate/escalate issues with engineering teams.

Key Requirements

•Ability to read, write, and speak fluently in English and Mandarin.
•Two years of professional technical troubleshooting expertise with Apple devices.
•Experience in customer service or technical troubleshooting via phone and chat.
•Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
•Experience in the use, set up and troubleshooting of macOS and iOS in a business environment.

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingDocumentation

Languages:EnglishMandarin

Tech Stack:MacOSIOSMobile Device Management (MDM)VPNMicrosoft Office 365Multi Factor Authentication (MFA)Single sign-on (SSO)Apple

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor