Autodesk

1 week ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide technical support for BIM360 / Autodesk Construction Cloud and related applications (Revit, Navisworks), helping customers troubleshoot issues via calls, case logging, and chat. Triage and prioritize escalated problems, manage a personal backlog, and monitor performance against service levels. Collaborate with internal teams and partners to resolve customer concerns, support beta programs and testing events, and maintain knowledge quality using KCS methodology.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Respond to customer support requests through multiple channels while following documented processes.
•Investigate and help resolve escalated issues to improve service delivery and customer satisfaction.
•Manage and prioritize a backlog of support requests and handle cases effectively using independent judgment.
•Monitor performance against established service levels and verify adherence to organizational standards.
•Collaborate with internal teams and partner groups (e.g., Client Services, Renewals hub, Sales) and participate in product beta/testing events.

Key Requirements

•Bachelor’s degree in a design, engineering, or infrastructure subject (or equivalent work experience).
•Competent knowledge of Autodesk Construction Cloud / BIM360, Revit, and Navisworks.
•At least 5–7 years of industry working experience.
•Proficiency or familiarity with construction and BIM industry workflows and needs.
•Excellent verbal and written communication skills to explain complex technical details to live or virtual audiences.

Experience:5-7 yearsConstructionBIMCloud/SaaSCustomer support

Education:Bachelor's in Design, Engineering, or Infrastructure

Skills:CommunicationProblem-solvingCustomer focusIndependent decision-makingTeam collaboration

Tech Stack:Autodesk Construction CloudBIM360RevitNavisworksCRMKCSCloudSaaS

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 week ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Respond to customer support requests through multiple channels while following documented processes.
•Investigate and help resolve escalated issues to improve service delivery and customer satisfaction.
•Manage and prioritize a backlog of support requests and handle cases effectively using independent judgment.
•Monitor performance against established service levels and verify adherence to organizational standards.
•Collaborate with internal teams and partner groups (e.g., Client Services, Renewals hub, Sales) and participate in product beta/testing events.

Key Requirements

•Bachelor’s degree in a design, engineering, or infrastructure subject (or equivalent work experience).
•Competent knowledge of Autodesk Construction Cloud / BIM360, Revit, and Navisworks.
•At least 5–7 years of industry working experience.
•Proficiency or familiarity with construction and BIM industry workflows and needs.
•Excellent verbal and written communication skills to explain complex technical details to live or virtual audiences.

Experience:5-7 yearsConstructionBIMCloud/SaaSCustomer support

Education:Bachelor's in Design, Engineering, or Infrastructure

Skills:CommunicationProblem-solvingCustomer focusIndependent decision-makingTeam collaboration

Tech Stack:Autodesk Construction CloudBIM360RevitNavisworksCRMKCSCloudSaaS

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor