Senior Technical Support Specialist

Autodesk
Bengaluru
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Independent decision-making","Team collaboration"]

Provide technical support for BIM360 / Autodesk Construction Cloud and related applications (Revit, Navisworks), helping customers troubleshoot issues via calls, case logging, and chat. Triage and prioritize escalated problems, manage a personal backlog, and monitor performance against service levels. Collaborate with internal teams and partners to resolve customer concerns, support beta programs and testing events, and maintain knowledge quality using KCS methodology.

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FursaFursa
Autodesk
Autodesk
1 month ago

Senior Technical Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide technical support for BIM360 / Autodesk Construction Cloud and related applications (Revit, Navisworks), helping customers troubleshoot issues via calls, case logging, and chat. Triage and prioritize escalated problems, manage a personal backlog, and monitor performance against service levels. Collaborate with internal teams and partners to resolve customer concerns, support beta programs and testing events, and maintain knowledge quality using KCS methodology.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Respond to customer support requests through multiple channels while following documented processes.
  • •Investigate and help resolve escalated issues to improve service delivery and customer satisfaction.
  • •Manage and prioritize a backlog of support requests and handle cases effectively using independent judgment.
  • •Monitor performance against established service levels and verify adherence to organizational standards.
  • •Collaborate with internal teams and partner groups (e.g., Client Services, Renewals hub, Sales) and participate in product beta/testing events.

Key Requirements

  • •Bachelor’s degree in a design, engineering, or infrastructure subject (or equivalent work experience).
  • •Competent knowledge of Autodesk Construction Cloud / BIM360, Revit, and Navisworks.
  • •At least 5–7 years of industry working experience.
  • •Proficiency or familiarity with construction and BIM industry workflows and needs.
  • •Excellent verbal and written communication skills to explain complex technical details to live or virtual audiences.
Experience:5-7 yearsConstructionBIMCloud/SaaSCustomer support
Education:Bachelor's in Design, Engineering, or Infrastructure
Skills:CommunicationProblem-solvingCustomer focusIndependent decision-makingTeam collaboration
Tech Stack:Autodesk Construction CloudBIM360RevitNavisworksCRMKCSCloudSaaS

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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