Premium Onboarding Partner, DDfB

DoorDash US
New York, San Francisco, Sunnyvale, Chicago, Seattle, Phoenix, Los Angeles
Workplace: OnsiteFull timeUSD 78,200 - 115,000 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Communication","Relationship building","Accountability","Problem-solving","Project management"]

Own the end-to-end implementation and launch experience for top DoorDash for Business and Catering customers, from Sales handoff to successful go-live. Translate customer goals into the right product configuration, technical setup, and onboarding strategy. Lead integrations like SSO/SCIM and user-management via SFTP, train admins in the Admin Portal, and create launch plans that drive employee awareness and adoption while scaling onboarding playbooks.

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DoorDash US
DoorDash US
17 hours ago

Premium Onboarding Partner, DDfB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end implementation and launch experience for top DoorDash for Business and Catering customers, from Sales handoff to successful go-live. Translate customer goals into the right product configuration, technical setup, and onboarding strategy. Lead integrations like SSO/SCIM and user-management via SFTP, train admins in the Admin Portal, and create launch plans that drive employee awareness and adoption while scaling onboarding playbooks.
Location: New York, San Francisco, Sunnyvale, Chicago, Seattle, Phoenix, Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own new customer implementations from Sales handoff through successful launch, driving milestones, SLAs, and exceptional onboarding.
  • •Translate customer goals and use cases into product configuration and a launch plan, consulting on program design and setup.
  • •Guide technical implementations, including SSO/SCIM integrations and SFTP-based user-management solutions.
  • •Prepare customers for launch by training administrators in the Admin Portal and developing communication strategies to drive enrollment, engagement, and adoption.
  • •Partner with Account Executives and cross-functional teams to identify risks, resolve blockers, and keep launches on track.

Pay and Benefits

Salary: USD 78,200 - 115,000 annually
Perks:401kPaid ParentalWellness StipendCommuter BenefitsPaid LeaveHealth InsuranceDentalVision

Key Requirements

  • •2+ years of experience in customer onboarding, implementation, customer success, technical support, or a related customer-facing role.
  • •End-to-end ownership of customer projects/implementations with the ability to manage multiple launches, priorities, dependencies, and deadlines.
  • •Comfort learning complex products and guiding customers through configuration, integrations, and translating business needs into actionable solutions.
  • •Strong communication and relationship-building skills to lead customer meetings and trainings and drive accountability.
  • •Fluent use of AI and modern productivity tools to improve efficiency and problem-solving.
Experience:2+ years
Skills:CommunicationRelationship buildingAccountabilityProblem-solvingProject management
Languages:English
Tech Stack:SSOSCIMSFTPAdmin PortalAIAutomation

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn