Principal Presales Product Specialist

Twilio
United States
Workplace: RemoteFull timeUSD 138,872 - 192,880 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Executive communication","Cross-functional partnership-building","Influencing stakeholders","Architectural risk management","Customer requirements synthesis"]

Architect and validate complex, multi-product Trust, Identity & Compliance solutions for enterprise customers, translating Twilio’s portfolio into secure, scalable, executive-ready architectures. Lead technical discovery, mapping, and validation (workshops, demos, POCs) to reduce architectural risk, align stakeholders, and support proposal development. Codify repeatable architecture patterns, influence roadmap through GTM/R&D interlocks, and serve as a visible thought leader on trust, security, fraud, and compliance trends.

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FursaFursa
Twilio
Twilio
2 days ago

Principal Presales Product Specialist

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Last checked: 5 hours agoStatus: Live

Job Summary

Architect and validate complex, multi-product Trust, Identity & Compliance solutions for enterprise customers, translating Twilio’s portfolio into secure, scalable, executive-ready architectures. Lead technical discovery, mapping, and validation (workshops, demos, POCs) to reduce architectural risk, align stakeholders, and support proposal development. Codify repeatable architecture patterns, influence roadmap through GTM/R&D interlocks, and serve as a visible thought leader on trust, security, fraud, and compliance trends.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems across teams, regions, and lines of business.
  • •Run technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and align stakeholders.
  • •Build exec/architect-ready presentations covering tradeoffs, implementation paths, and long-term platform vision.
  • •Document customer patterns, technical shifts, and competitive signals, then synthesize them into actionable product feedback.
  • •Drive influence through Product/R&D interlocks, GTM escalations, and PDLC feedback mechanisms while serving as a thought leader on trust, identity, security, fraud, and compliance trends.
Travel: Medium travel

Pay and Benefits

Salary: USD 138,872 - 192,880 annually
Perks:Health Insurance401kPaid SickPaid LeaveParental Leave

Key Requirements

  • •Lead and win complex, multi-stakeholder presales solution cycles from discovery through validation and proposal support.
  • •7+ years progressive presales experience, including complex solution architecture.
  • •4+ years depth in a trust-related domain (identity verification, authentication, security, fraud/abuse, or compliance).
  • •Communicate crisp architecture narratives and tradeoffs to C-level and senior technical audiences.
  • •Build durable cross-functional partnerships and capture customer requirements/trends to influence product strategy and roadmap.
Skills:Executive communicationCross-functional partnership-buildingInfluencing stakeholdersArchitectural risk managementCustomer requirements synthesis
Languages:English

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn