After-Sales Customer Journey Strategist, Specialist

Own and improve end-to-end After-Sales customer journeys by identifying experience gaps across service, maintenance, communications, ownership tools, engagement, retention, and long-term value. Use journey analytics, voice of customer signals, customer research, and operational data to uncover friction points, build journey maps, and translate insights into prioritized opportunity areas and strategic recommendations. Partner cross-functionally with Marketing, UX, Analytics, Product, and Operations to support initiatives, experimentation, and journey performance metrics.