Gestionnaire Service Client Front Office 80-100% (f/h/d) (Genève / Genf, Genève, CH, 1209)

Allianz
Switzerland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Team spirit","Integrity","Dynamism","Autonomy","Initiative"]

Represent Allianz values by handling customer requests at the front office. You respond to phone calls and emails, resolve issues or route them to the right department, and schedule appointments for the sales force. You also perform administrative tasks related to the customer portfolio (e.g., reimbursements). Join a dynamic team and deliver high-quality service through strong teamwork, integrity, and initiative.

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FursaFursa
Allianz
Allianz
2 hours ago

Gestionnaire Service Client Front Office 80-100% (f/h/d) (Genève / Genf, Genève, CH, 1209)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Represent Allianz values by handling customer requests at the front office. You respond to phone calls and emails, resolve issues or route them to the right department, and schedule appointments for the sales force. You also perform administrative tasks related to the customer portfolio (e.g., reimbursements). Join a dynamic team and deliver high-quality service through strong teamwork, integrity, and initiative.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide high-quality service to policyholders and external contacts on behalf of Allianz.
  • •Handle telephone calls and email inquiries, responding or routing to the competent service.
  • •Fix appointments for the sales force.
  • •Process administrative tasks linked to the customer portfolio (e.g., reimbursements).
  • •Collaborate with a young, dynamic team in a continuously evolving structure to deliver best-in-class service.

Pay and Benefits

Perks:Parental LeaveLearning BudgetPaid Leave

Key Requirements

  • •Commercial training, ideally within an insurance company.
  • •Intermediary insurance certification (AFA), non-life or all branches (asset).
  • •Professional customer service experience, ideally in an insurance company.
  • •Strong command of IT tools.
  • •Fluency in French and excellent knowledge of German and/or English or Italian.
Experience:InsuranceCustomer service
Skills:Team spiritIntegrityDynamismAutonomyInitiative
Certifications:AFA (intermédiaire d’assurance)
Languages:FrenchGermanEnglishItalian
Tech Stack:ChatGPTCo-Pilot

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn