BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and moderately complex customer questions and issues, resolving escalated calls by applying knowledge gained through experience. Ensure accurate, timely processing of transactions to meet client SLAs, including nonstandard pending items. Contribute to preparation of SOPs and process transitions, and develop tactical plans to achieve project milestones while interacting with customers and first-line management.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Handle routine and moderately complex customer questions and issues, resolving escalated calls by applying knowledge gained through experience. Ensure accurate, timely processing of transactions to meet client SLAs, including nonstandard pending items. Contribute to preparation of SOPs and process transitions, and develop tactical plans to achieve project milestones while interacting with customers and first-line management.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolve routine customer questions and issues, escalating complex or unexpected matters as needed.
  • •Handle more complex client situations using demonstrated knowledge and skills.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
  • •Take escalated calls from providers/callers and resolve nonstandard pending transaction issues.
  • •Prepare SOPs/process transitions and develop tactical operational plans to achieve project milestones.

Key Requirements

  • •1–3 years of relevant experience.
  • •High School Diploma (or equivalent); undergraduate degree or some college coursework preferred.
  • •Solid computer skills.
  • •Strong communication and customer service skills.
  • •Strong attention to detail, time management, and organizational skills.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn