Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Education: high_schoolSkills: ["Customer focus","Relationship building","Problem-solving","Interpersonal skills","Adaptability"]

Schedule rentals and write customer damage work orders, order parts, and bill completed work. Partner with the service manager to manage customer and internal work orders, respond to inbound leads, and guide customers through the EquipmentShare rental process. Build and maintain relationships with contractors to grow the customer base, educate customers on cost-saving solutions, and resolve inquiries, requests, complaints, and other communications. Use the proprietary T3 platform to support safer, more connected service.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
EquipmentShare
EquipmentShare
2 days ago

Service Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Schedule rentals and write customer damage work orders, order parts, and bill completed work. Partner with the service manager to manage customer and internal work orders, respond to inbound leads, and guide customers through the EquipmentShare rental process. Build and maintain relationships with contractors to grow the customer base, educate customers on cost-saving solutions, and resolve inquiries, requests, complaints, and other communications. Use the proprietary T3 platform to support safer, more connected service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager in managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Maintain and nurture customer relationships to ensure customers are fully satisfied and kept up to date on solutions.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave401kTool ReimbursementGym MembershipPaid Volunteer

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills, with a customer-first mindset.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Safety-sensitive role: offer contingent on passing a 10 panel drug screen and employment contingent on passing a background check.
Education:High School
Skills:Customer focusRelationship buildingProblem-solvingInterpersonal skillsAdaptability
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn