VIP Service Agent

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Service recovery","Confidentiality"]

Handle VIP, CIP, Khaas/Exclusive and Residence bookings and enquiries for Etihad’s customer circle, including support through online booking engines. Manage redemption and Etihad Guest requests, process special travel requests (e.g., charter and helicopter services), and coordinate travel journeys across the global Etihad network. Take immediate service recovery decisions, manage email/queues, produce daily shift reports, and maintain guests’ travel preferences while ensuring confidentiality and inspirational service standards.

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Etihad Aviation Group
Etihad Aviation Group
1 day ago

VIP Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle VIP, CIP, Khaas/Exclusive and Residence bookings and enquiries for Etihad’s customer circle, including support through online booking engines. Manage redemption and Etihad Guest requests, process special travel requests (e.g., charter and helicopter services), and coordinate travel journeys across the global Etihad network. Take immediate service recovery decisions, manage email/queues, produce daily shift reports, and maintain guests’ travel preferences while ensuring confidentiality and inspirational service standards.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support using reservations and ticketing expertise.
  • •Manage redemption bookings and enquiries, including requests related to Etihad Guest for the Teams customer circle.
  • •Handle special requests such as charter flights and helicopter services in coordination with other service delivery areas.
  • •Manage the full travel journey across the global Etihad network, including relationship building to ensure first-class handling.
  • •Perform service recovery for travel experience issues, manage email/queue, produce daily shift reports, maintain travel preferences data, and ensure confidentiality.

Key Requirements

  • •Education to at least secondary level/high school graduation is required, preferably with reservation and ticketing-related courses.
  • •3 years of contact centre experience with strong customer service skills.
  • •Fluency in Arabic is required.
  • •Strong capability to handle VIP travel bookings, enquiries, and online booking engine support.
  • •Ability to apply technical expertise in reservations and ticket issuance/re-issuance.
Experience:3+ years
Education:High School
Skills:Customer serviceService recoveryConfidentiality
Languages:Arabic

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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