IT Analyst (San Francisco)

Horizon3.ai
San Francisco
Workplace: HybridFull timeUSD 128,000 - 140,000 annuallyFunction: IT Support & HelpdeskExperience: 2-4 yearsSkills: ["Troubleshooting","Clear communication","Customer service","Prioritization","Sound judgment"]

Provide front-line IT support for a hybrid, distributed workforce with onsite coverage for the San Francisco office. Triage and resolve help desk requests covering hardware, software, account access, and collaboration tools; support onboarding/offboarding; manage identity and access tasks; and perform endpoint management activities using common enterprise tooling. Maintain accurate records, follow runbooks, and escalate complex issues to senior support and the Global Help Desk Manager.

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FursaFursa
Horizon3.ai
Horizon3.ai
6 days ago

IT Analyst (San Francisco)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide front-line IT support for a hybrid, distributed workforce with onsite coverage for the San Francisco office. Triage and resolve help desk requests covering hardware, software, account access, and collaboration tools; support onboarding/offboarding; manage identity and access tasks; and perform endpoint management activities using common enterprise tooling. Maintain accurate records, follow runbooks, and escalate complex issues to senior support and the Global Help Desk Manager.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide onsite technical support for the San Francisco office, including hardware setup, network connectivity, conference room/AV equipment, and printer/peripheral troubleshooting.
  • •Resolve incoming help desk tickets for the distributed workforce, covering hardware, software, account access, and ticket queue management.
  • •Support onboarding and offboarding logistics for San Francisco-based and west-region employees, including equipment provisioning, account setup, and device retrieval.
  • •Administer routine identity and access tasks (password resets, MFA support, access requests) and escalate complex or policy-sensitive issues.
  • •Support endpoint management activities such as imaging, patch verification, and asset tracking, and maintain accurate records for reporting and audit needs.
Travel: Low travel

Pay and Benefits

Salary: USD 128,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalParental Leave

Key Requirements

  • •2–4 years of experience in IT support, help desk, or IT operations.
  • •Foundational experience in IT support or end-user services, with strong troubleshooting fundamentals.
  • •Working knowledge of endpoint operating systems (MacOS and/or Windows) and standard enterprise collaboration software.
  • •Ability to communicate clearly with technical and non-technical employees and provide customer-focused support.
  • •Familiarity with Jira/Jira Service Management and managing identity/access in tools such as Okta or Entra.
Experience:2-4 yearsSaaSCybersecurity
Skills:TroubleshootingClear communicationCustomer servicePrioritizationSound judgment
Certifications:CompTIA A+ITIL Foundation
Tech Stack:JiraJira Service ManagementOktaEntraJamfIruIntuneGoogle WorkspaceSlackZoomMacOSWindows

Company Brief

Horizon3.ai
Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.9
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