Junior Customer Programs Manager DACH

SoSafe
Cologne, Berlin
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Customer-oriented","Analytical","Diplomacy","Solution-driven","Self-motivated"]

Own scalable customer programs for mid-market SMB and low-touch customers, guiding their journey from onboarding to renewals. You’ll monitor customer health, launch targeted campaigns to drive adoption, upsells, and retention, and use analytics to improve processes. Partner with CSMs, AEs, Product, and Marketing to deliver 1:many engagement initiatives (webinars, email campaigns, office hours) and maintain customer health tooling in Salesforce and internal CS systems.

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FursaFursa
SoSafe
SoSafe
5 days ago

Junior Customer Programs Manager DACH

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Last checked: 16 hours agoStatus: Live

Job Summary

Own scalable customer programs for mid-market SMB and low-touch customers, guiding their journey from onboarding to renewals. You’ll monitor customer health, launch targeted campaigns to drive adoption, upsells, and retention, and use analytics to improve processes. Partner with CSMs, AEs, Product, and Marketing to deliver 1:many engagement initiatives (webinars, email campaigns, office hours) and maintain customer health tooling in Salesforce and internal CS systems.
Location: Cologne, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Develop, manage, and execute scalable programs aligned to adoption, growth, and retention goals.
  • •Monitor customer health and launch scaled campaigns to boost upsells and retention.
  • •Analyze data to identify common challenges, improve existing processes, and share best practices.
  • •Create and iterate 1:many engagement programs (e.g., email campaigns, office hours, targeted customer consultations).
  • •Build and maintain customer-health processes using internal dashboards and metrics; ensure data hygiene in internal CS tools (Salesforce).

Pay and Benefits

Perks:Parental LeaveLearning BudgetAnnual BonusGym MembershipCorporate DiscountsTech Equipment

Key Requirements

  • •1+ year of experience in a customer-facing inside sales, customer success, BDR, or product marketing role.
  • •Experience with SaaS tools including Salesforce, Highspot, Planhat, and AI tools.
  • •Analytical, customer-oriented approach with a solution-driven mindset using data to validate ideas and drive results.
  • •Ability to demonstrate product functionality and explain key business use cases to customers.
  • •German and English business proficiency (Dutch is a plus).
Experience:SaaSCybersecurity
Skills:Customer-orientedAnalyticalDiplomacySolution-drivenSelf-motivated
Certifications:Prince2PMI
Languages:GermanEnglishDutch
Tech Stack:SalesforceHighspotPlanhatAI toolsEmail campaignsDashboards

Company Brief

SoSafe
SoSafe provides security awareness training and simulated phishing solutions to help organizations reduce human risk. Their platform offers interactive lessons, campaigns, and analytics to improve employee security behavior and measure organizational resilience.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Cologne, Germany
Founded: 2018
WebsiteLinkedIn