Customer service Representative at Limon Media

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Critical thinking","Customer focus","Empathy","Time management","Independent work"]

Support customers as a Customer Service Representative in a fully remote role, answering questions via phone, email, and chat with accurate, timely information. Help with product inquiries, troubleshooting, and resolution-focused guidance. Maintain up-to-date CRM records, collaborate on identifying recurring issues and improving processes, and handle feedback and complaints professionally. Participate in training and team meetings to strengthen product knowledge and customer service skills.

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FursaFursa
Qureos
Qureos
2 days ago

Customer service Representative at Limon Media

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support customers as a Customer Service Representative in a fully remote role, answering questions via phone, email, and chat with accurate, timely information. Help with product inquiries, troubleshooting, and resolution-focused guidance. Maintain up-to-date CRM records, collaborate on identifying recurring issues and improving processes, and handle feedback and complaints professionally. Participate in training and team meetings to strengthen product knowledge and customer service skills.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat with timely and accurate information.
  • •Assist with product questions, troubleshooting, and solutions to enhance customer experience.
  • •Maintain detailed customer interaction and transaction records in a CRM system.
  • •Collaborate to identify common customer issues and suggest improvements to processes.
  • •Handle customer feedback and complaints professionally with empathy and commitment to resolution.

Key Requirements

  • •Excellent verbal and written communication skills to convey information clearly.
  • •Strong problem-solving and critical thinking to resolve customer issues.
  • •Customer-centric mindset with a genuine desire to help and provide outstanding service.
  • •Basic computer proficiency and experience with customer service software or CRM tools (preferred).
  • •Ability to work independently in a remote environment while managing time effectively and meeting deadlines.
Skills:CommunicationProblem-solvingCritical thinkingCustomer focusEmpathyTime managementIndependent work
Tech Stack:CRMCustomer service softwarePhoneEmailChat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn