Manager, Technical Adoption Architecture (Professional Services)

Ironclad
San Francisco, New York
Workplace: HybridFull timeUSD 134,000 - 168,000 annuallyFunction: Architecture & Urban PlanningExperience: 6-8 yearsSkills: ["Communication","Interpersonal skills","Leadership","Mentoring","Problem-solving"]

Lead and mentor a team of Technical Adoption Architects, helping customers realize value from Ironclad’s CLM platform, agents, and AI offerings. Oversee delivery of packaged services and custom SOWs, ensuring agentic and AI-enabled solutions are incorporated into deployments. Provide hands-on support for complex, at-risk engagements, partner with Product and Engineering for early feedback/testing, and drive measurable adoption, time-to-value, and quality outcomes.

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FursaFursa
Ironclad
Ironclad
3 hours ago

Manager, Technical Adoption Architecture (Professional Services)

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Last checked: 43 minutes agoStatus: Live

Job Summary

Lead and mentor a team of Technical Adoption Architects, helping customers realize value from Ironclad’s CLM platform, agents, and AI offerings. Oversee delivery of packaged services and custom SOWs, ensuring agentic and AI-enabled solutions are incorporated into deployments. Provide hands-on support for complex, at-risk engagements, partner with Product and Engineering for early feedback/testing, and drive measurable adoption, time-to-value, and quality outcomes.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Architecture & Urban Planning
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and grow a team of Technical Adoption Architects.
  • •Translate Customer Value and Professional Services strategy into a team operating plan with measurable outcomes.
  • •Oversee delivery of packaged service offerings and custom SOW/investment projects, incorporating agentic and AI-enabled solutions into customer deployments.
  • •Provide hands-on support for complex or at-risk engagements, including executive workshops and stakeholder escalations.
  • •Partner with Product and Engineering to build readiness for new agent and AI capabilities, and continuously improve delivery processes and operating mechanisms.
Travel: Low travel

Pay and Benefits

Salary: USD 134,000 - 168,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •Experience managing or mentoring an implementation, consulting, architecture, or customer-facing technical team.
  • •Background in Professional Services delivery with strong customer satisfaction, project delivery, adoption, and risk mitigation.
  • •6-8 years of experience working with a SaaS, AI, or technology company.
  • •Practical AI fluency with the ability to explain agent/AI capabilities, limitations, risks, and controls clearly.
  • •Strong technical solution design judgment across workflows, automations, integrations, and platform architecture.
Experience:6-8 yearsSaaSAI
Skills:CommunicationInterpersonal skillsLeadershipMentoringProblem-solving
Tech Stack:AIAgentsCLM

Company Brief

Ironclad
Provides a contract lifecycle management platform that automates contract creation, negotiation, approval, and analytics for legal and business teams. Integrates with enterprise systems to streamline contracting workflows and reduce legal bottlenecks.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn