Customer Service Consultant

Bupa
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Teamwork","Customer service"]

Customer service professional responsible for handling inquiries via phone, email, web chat, and in-person visits in Cairo, delivering swift, accurate resolutions across individuals, corporates, and intermediaries. You will authorize or reject treatment requests, manage memberships and billing, coordinate international medical appointments, investigate complaints, and collaborate with providers to ensure seamless service in a fixed-term, full-time role.

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FursaFursa
Bupa
Bupa
6 months ago

Customer Service Consultant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live

Job Summary

Customer service professional responsible for handling inquiries via phone, email, web chat, and in-person visits in Cairo, delivering swift, accurate resolutions across individuals, corporates, and intermediaries. You will authorize or reject treatment requests, manage memberships and billing, coordinate international medical appointments, investigate complaints, and collaborate with providers to ensure seamless service in a fixed-term, full-time role.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Authorize or reject treatment requests before procedures
  • •Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
  • •Manage membership updates, billing inquiries, and document issuance
  • •Coordinate international medical appointments and support cross-departmental communication
  • •Investigate and resolve complaints, ensuring customer satisfaction

Key Requirements

  • •Must be able to handle inquiries via multiple channels (phone, email, web chat, and in-person) and apply product knowledge to resolve issues
  • •Experience with membership updates, billing inquiries, and document issuance is a plus
  • •Ability to authorize or reject treatment requests prior to procedures
  • •Strong communication skills and a customer-first mindset; comfortable coordinating with multiple departments
  • •Willingness to participate in training and ongoing coaching to maintain regulatory knowledge
Experience:HealthcareInsurance
Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer service

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn