LN Venues, Venue Applications Support Analyst (Pennsylvania)

Live Nation Entertainment
Pennsylvania
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Problem-solving","Customer service","Communication","Prioritization"]

Ensure venue technologies run smoothly by supporting Point-of-Sale (PoS) applications and related systems. The role inputs and maintains accurate PoS data, diagnoses hardware/software and peripheral issues, author end-user guides, and tests software updates. You’ll document issue patterns, escalate systemic problems, provide on-call helpdesk hotline support, and travel to venues in the US for implementations and troubleshooting.

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Live Nation Entertainment
Live Nation Entertainment
1 month ago

LN Venues, Venue Applications Support Analyst (Pennsylvania)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Ensure venue technologies run smoothly by supporting Point-of-Sale (PoS) applications and related systems. The role inputs and maintains accurate PoS data, diagnoses hardware/software and peripheral issues, author end-user guides, and tests software updates. You’ll document issue patterns, escalate systemic problems, provide on-call helpdesk hotline support, and travel to venues in the US for implementations and troubleshooting.
Location: Pennsylvania
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Input and maintain PoS system data (menu items, prices, discounts, employee credentials, venue layouts) to ensure data integrity.
  • •Diagnose device malfunctions across software, hardware, and peripherals, and provide remote support to venue operators.
  • •Author end-user guides and improve usability for PoS system operators.
  • •Test new software versions frequently and thoroughly, document issue frequency, and escalate systemic problems.
  • •Lead on-call helpdesk hotline coverage during peak times and travel to venues for implementations and support.
Travel: Medium travel

Pay and Benefits

Perks:MedicalVisionDentalHealth Insurance401kPaid LeaveStudent Loan

Key Requirements

  • •Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros).
  • •Intermediate Microsoft Excel skills, including formulas and pivot tables.
  • •Experience troubleshooting complex issues with limited information to reach resolution.
  • •Ability to provide exceptional customer service to users with varying technical aptitude.
  • •Basic familiarity with accounting practices (e.g., balancing finances/inventory).
Skills:Attention to detailProblem-solvingCustomer serviceCommunicationPrioritization
Tech Stack:Point-of-Sale (PoS)AppetizeMicrosMicrosoft ExcelCCTVDigital SignageTime & Attendance

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
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