Live Nation Entertainment

1 week ago

LN Venues, Venue Applications Support Analyst (Pennsylvania)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Ensure venue technologies run smoothly by supporting Point-of-Sale (PoS) applications and related systems. The role inputs and maintains accurate PoS data, diagnoses hardware/software and peripheral issues, author end-user guides, and tests software updates. You’ll document issue patterns, escalate systemic problems, provide on-call helpdesk hotline support, and travel to venues in the US for implementations and troubleshooting.

Location: Pennsylvania

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Input and maintain PoS system data (menu items, prices, discounts, employee credentials, venue layouts) to ensure data integrity.
•Diagnose device malfunctions across software, hardware, and peripherals, and provide remote support to venue operators.
•Author end-user guides and improve usability for PoS system operators.
•Test new software versions frequently and thoroughly, document issue frequency, and escalate systemic problems.
•Lead on-call helpdesk hotline coverage during peak times and travel to venues for implementations and support.

Travel: Medium travel

Pay and Benefits

Perks:MedicalVisionDentalHealth Insurance401kPaid LeaveStudent Loan

Key Requirements

•Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros).
•Intermediate Microsoft Excel skills, including formulas and pivot tables.
•Experience troubleshooting complex issues with limited information to reach resolution.
•Ability to provide exceptional customer service to users with varying technical aptitude.
•Basic familiarity with accounting practices (e.g., balancing finances/inventory).

Skills:Attention to detailProblem-solvingCustomer serviceCommunicationPrioritization

Tech Stack:Point-of-Sale (PoS)AppetizeMicrosMicrosoft ExcelCCTVDigital SignageTime & Attendance

Company Brief

Live Nation Entertainment

Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.

Industry: Events & Live Entertainment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Beverly Hills, United States

Founded: 2010

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Live Nation Entertainment

1 week ago

LN Venues, Venue Applications Support Analyst (Pennsylvania)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Pennsylvania

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Input and maintain PoS system data (menu items, prices, discounts, employee credentials, venue layouts) to ensure data integrity.
•Diagnose device malfunctions across software, hardware, and peripherals, and provide remote support to venue operators.
•Author end-user guides and improve usability for PoS system operators.
•Test new software versions frequently and thoroughly, document issue frequency, and escalate systemic problems.
•Lead on-call helpdesk hotline coverage during peak times and travel to venues for implementations and support.

Travel: Medium travel

Pay and Benefits

Perks:MedicalVisionDentalHealth Insurance401kPaid LeaveStudent Loan

Key Requirements

•Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros).
•Intermediate Microsoft Excel skills, including formulas and pivot tables.
•Experience troubleshooting complex issues with limited information to reach resolution.
•Ability to provide exceptional customer service to users with varying technical aptitude.
•Basic familiarity with accounting practices (e.g., balancing finances/inventory).

Skills:Attention to detailProblem-solvingCustomer serviceCommunicationPrioritization

Tech Stack:Point-of-Sale (PoS)AppetizeMicrosMicrosoft ExcelCCTVDigital SignageTime & Attendance

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Beverly Hills, United States

Founded: 2010

Glassdoor: 3.7

Website LinkedIn Glassdoor