Senior Manager - Workforce Planning

DP World
Australia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","People development","Communication","Teamwork","Problem-solving"]

Lead the National Workforce Planning team in the National Customer Centre based in Port Botany. Ensure compliant, enterprise-agreement-aligned rostering and accurate schedules against labour budgets, while managing day-to-day team operations, coverage, performance, development, and onboarding. Drive process improvements and stakeholder engagement, and oversee workforce planning system enhancements, outages, and maintenance in partnership with IT, vendors, and terminals to minimize operational impact and support safety and policy compliance.

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DP World
DP World
21 hours ago

Senior Manager - Workforce Planning

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead the National Workforce Planning team in the National Customer Centre based in Port Botany. Ensure compliant, enterprise-agreement-aligned rostering and accurate schedules against labour budgets, while managing day-to-day team operations, coverage, performance, development, and onboarding. Drive process improvements and stakeholder engagement, and oversee workforce planning system enhancements, outages, and maintenance in partnership with IT, vendors, and terminals to minimize operational impact and support safety and policy compliance.
Location: Australia
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee rostering systems to ensure efficient labour allocation, alignment with Enterprise Agreements, and operational requirements.
  • •Manage day-to-day team operations, ensuring coverage, performance, development, and onboarding of new team members.
  • •Drive process improvements and build team capability to strengthen service quality and minimise single point system failure.
  • •Engage stakeholders to provide labour product updates, address issues, and support continuous improvement initiatives.
  • •Manage workforce planning system enhancements, outages, and maintenance activities in coordination with IT, vendors, and terminals to minimise operational impact.

Key Requirements

  • •Relevant tertiary qualification or industry-related certification.
  • •Previous experience in a planning or scheduling role, preferably in a logistics environment.
  • •Demonstrated ability to manage competing priorities and solve high-level issues.
  • •Proven leadership and people development capability.
  • •Excellent communication skills and strong commitment to teamwork.
Experience:LogisticsWorkforce planningRostering
Education:Bachelor's
Skills:LeadershipPeople developmentCommunicationTeamworkProblem-solving

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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