Call Center Agent Residential

Eaton
Querétaro
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Drives for results","Problem-solving","Collaboration","Change championing","Business acumen"]

Provide phone-based customer assistance for residential electrical products, handling case management, order-related activities, and technical guidance to customers, contractors, and sales teams. Manage customer service performance against phone/email metrics and service levels, implement process improvements, and maintain daily usage of Sales Force. Coordinate information flow, handle change notice management, resolve customer credit requests with the finance team, and thrive in a fast-paced, high-pressure environment.

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Eaton
Eaton
16 hours ago

Call Center Agent Residential

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide phone-based customer assistance for residential electrical products, handling case management, order-related activities, and technical guidance to customers, contractors, and sales teams. Manage customer service performance against phone/email metrics and service levels, implement process improvements, and maintain daily usage of Sales Force. Coordinate information flow, handle change notice management, resolve customer credit requests with the finance team, and thrive in a fast-paced, high-pressure environment.
Location: Querétaro
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide phone-based customer assistance, case management, and technical guidance for residential electrical products.
  • •Fulfill order management activities and prioritize customer demand to improve product flow.
  • •Drive exceptional customer service by meeting or exceeding phone and email metrics and team service level agreement.
  • •Maintain daily usage of Sales Force, manage change notices, and ensure efficient information flow to meet performance expectations.
  • •Identify and implement process improvements, handle conflicts/discrepancies, and work with the finance team to resolve customer credit requests.

Pay and Benefits

Perks:Health InsuranceWellness StipendFlexible Work

Key Requirements

  • •Bachelor’s degree in Electrical or related engineering field.
  • •Minimum 2 years of customer interaction experience.
  • •Knowledge of CRM software and SAP.
  • •Strong knowledge of Microsoft Office (Word, Excel, Email, Internet).
  • •Fully bilingual English with strong listening, written, and verbal communication skills.
Experience:2+ years
Education:Bachelor's in Electrical or related engineering field
Skills:Drives for resultsProblem-solvingCollaborationChange championingBusiness acumen
Languages:English
Tech Stack:CRMSAPMicrosoft OfficeSales ForceWordExcelEmailInternet

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn