Representante de Atendimento ao Cliente - Customer Experience

MercadoLibre
Brazil
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Empathy","Adaptability"]

Represent a key frontline role in Mercado Livre's Customer Experience team, handling customer inquiries via phone, email, and chat. You’ll help users with questions, resolve issues, meet quality metrics, and propose improvements to enhance the platform experience across e-commerce and fintech services in a dynamic, collaborative environment.

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MercadoLibre
MercadoLibre
3 months ago

Representante de Atendimento ao Cliente - Customer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Represent a key frontline role in Mercado Livre's Customer Experience team, handling customer inquiries via phone, email, and chat. You’ll help users with questions, resolve issues, meet quality metrics, and propose improvements to enhance the platform experience across e-commerce and fintech services in a dynamic, collaborative environment.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service experience to users via phone, email, or chat and resolve inquiries effectively.
  • •Achieve quality metrics and performance targets whileMaintaining high customer satisfaction.
  • •Identify and communicate opportunities to improve operations and platform experience.
  • •Collaborate with cross-functional teams to resolve customer issues and share feedback.
  • •Contribute to knowledge base and training materials to support teammates.

Key Requirements

  • •Bachelor’s degree or ongoing studies in Administration, Human Resources, Accounting, Economics, Marketing or related fields;
  • •Experience in customer service via phone or chat;
  • •Ability to meet targets and metrics;
  • •Comfort with technology and Google tools;
  • •Strong communication and teamwork skills.
Experience:E-commerceFintech
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamworkEmpathyAdaptability
Languages:Portuguese
Tech Stack:GoogleCRMChatPhone support

Company Brief

MercadoLibre
Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Buenos Aires, Argentina
Founded: 1999
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn