Principal Software Engineer CuCa Tech (All Genders)

Zalando
Anywhere
Workplace: HybridFull timeFunction: Software EngineeringSkills: ["Technical leadership","Mentoring","Communication","Problem-solving","Cross-team collaboration"]

Lead the technical architecture for AI-powered customer care systems in Zalando’s Customer Care (CuCa) Tech team. Own system design that connects Python-based AI/ML microservices to customer-facing production environments, ensuring observable, scalable operations with a human-in-the-loop fallback. Partner with Applied Scientists, drive automation workflows and query routing, and provide hands-on technical leadership and mentoring across the department to support the 2–3 year roadmap.

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Zalando
Zalando
5 hours ago

Principal Software Engineer CuCa Tech (All Genders)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the technical architecture for AI-powered customer care systems in Zalando’s Customer Care (CuCa) Tech team. Own system design that connects Python-based AI/ML microservices to customer-facing production environments, ensuring observable, scalable operations with a human-in-the-loop fallback. Partner with Applied Scientists, drive automation workflows and query routing, and provide hands-on technical leadership and mentoring across the department to support the 2–3 year roadmap.
Location: Anywhere
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and drive the technical design for large-scale projects integrating Python-based AI/ML microservices into production.
  • •Collaborate with Applied Scientists to move experimental models into reliable, high-performing production services.
  • •Design intelligent query routing and automated response workflows aligned to the 2–3 year strategic vision.
  • •Ensure operational excellence through architecture and production readiness reviews for observability and scalability.
  • •Provide technical leadership across the department, mentoring engineers and contributing to AI productionization standards.

Pay and Benefits

Perks:EquityPaid VolunteeringRemote WorkPaid LeaveRelocationFamily ServicesGym MembershipHealth Insurance

Key Requirements

  • •Be a recognized expert in Python with strong software design, data modeling, and distributed systems knowledge.
  • •Have a proven track record deploying AI/ML models into production and managing technical debt for high-volume AI applications.
  • •Decompose ambiguous AI requirements into clear technical designs balancing business value and technical constraints.
  • •Experience leading cross-team projects and managing dependencies across multiple delivery teams.
  • •Explain complex AI technical concepts to non-specialists and senior management to drive decisions.
Skills:Technical leadershipMentoringCommunicationProblem-solvingCross-team collaboration
Tech Stack:PythonAI/MLMicroservicesMLOpsDistributed systemsData modeling

Company Brief

Zalando
Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2008
WebsiteLinkedIn