Manager, Product Operations

Middesk
New York
Workplace: OnsiteFull timeUSD 150,000 - 175,000 annuallyFunction: Communications, PR & CommunitySkills: ["Leadership","Coaching","Analytical thinking","Systems thinking","Communication"]

Lead Middesk’s Entity Operations team to ensure accurate, timely outcomes across Payroll Tax Registration and Business Formations. Build scalable operations for complex, multi-jurisdiction government workflows, including quality programs, operational metrics, audits, and remediation. Develop and coach a 5–7 person team, manage BPO/external operations, improve tooling and AI-enabled workflows to reduce manual work, and partner with Product and Engineering to turn operational insights into better products.

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Middesk
Middesk
1 day ago

Manager, Product Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead Middesk’s Entity Operations team to ensure accurate, timely outcomes across Payroll Tax Registration and Business Formations. Build scalable operations for complex, multi-jurisdiction government workflows, including quality programs, operational metrics, audits, and remediation. Develop and coach a 5–7 person team, manage BPO/external operations, improve tooling and AI-enabled workflows to reduce manual work, and partner with Product and Engineering to turn operational insights into better products.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a high-performing operations team, setting expectations and building operating rhythms.
  • •Own the operational health of Entity Management products, ensuring reliable outcomes for Payroll Tax Registration and Business Formations.
  • •Build scalable operations across complex government workflows across all 50 states and local agencies.
  • •Establish quality programs, including metrics, controls, audits, and remediation processes to continuously improve performance.
  • •Improve operational efficiency through better processes, tooling, automation, and AI-enabled workflows, while preserving appropriate human judgment.

Pay and Benefits

Salary: USD 150,000 - 175,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5–7+ years in operations, product operations, compliance operations, regulatory operations, or similar roles involving complex workflows.
  • •Experience leading and developing an operations team.
  • •Experience managing outsourced/external operations teams, including BPOs, vendors, or offshore partners.
  • •Strong systems and process thinking; improving operations via process design, tooling, automation, AI, and measurement.
  • •Partnering closely with Product and Engineering to convert operational issues into better systems.
Experience:FintechCompliance operationsRegulatory operationsGovernment workflowsHigh-growth startup
Skills:LeadershipCoachingAnalytical thinkingSystems thinkingCommunication
Tech Stack:AI

Company Brief

Middesk
Provides B2B identity verification and business data infrastructure to help companies onboard, verify, and risk-assess businesses and their owners through APIs and workflow tools.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn