Senior Customer Engineer, Named

Cloudflare
Philadelphia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Trusted advisory","Communication","Commercial mindset"]

Serve as a quota-carrying technical go-to-market partner, owning the customer relationship from technical discovery through onboarding, adoption, and expansion. Lead technical validation with Account Executives, design bespoke architectures, run demos and PoCs, monitor customer health and telemetry, and drive QBRs tied to ROI for C-level stakeholders. Use AI-augmented workflows and agents to automate routine technical tasks and accelerate time-to-value across Cloudflare’s Security, Networking, and Developer Platforms.

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FursaFursa
Cloudflare
Cloudflare
4 days ago

Senior Customer Engineer, Named

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a quota-carrying technical go-to-market partner, owning the customer relationship from technical discovery through onboarding, adoption, and expansion. Lead technical validation with Account Executives, design bespoke architectures, run demos and PoCs, monitor customer health and telemetry, and drive QBRs tied to ROI for C-level stakeholders. Use AI-augmented workflows and agents to automate routine technical tasks and accelerate time-to-value across Cloudflare’s Security, Networking, and Developer Platforms.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery with Account Executives, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio.
  • •Own technical onboarding and implementation as the primary executive and engineering contact, partnering to manage discovery, demos, onboarding, technical health, risk, and expansion strategy.
  • •Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
  • •Carry a variable quota tied to new business acquisition and account growth, identify cross-sell and up-sell opportunities, and lead technical QBRs to translate platform capabilities into ROI.
  • •Act as an AI-augmented engineer using AI agents and internal platforms to automate tasks such as RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or a Forward Deployed Engineer.
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms.
  • •Commercial mindset with experience in quota-carrying or revenue-aligned environments and translating SaaS metrics to business value.
  • •Strong presentation and stakeholder management skills bridging technical implementation details and C-suite strategy.
  • •Ability to operate as an AI-augmented engineer, using AI agents and internal platforms to automate routine customer-facing technical tasks.
Skills:PresentationStakeholder managementTrusted advisoryCommunicationCommercial mindset
Languages:English
Tech Stack:PythonJavaScriptWorkers AIAI GatewayVectorizeRAGLarge Language Models (LLMs)ServerlessEdge computingAPI-driven workflows

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn