Technical Support Engineer (2nd shift)

Motorola Solutions
Krakow
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Analytical skills","Attention to detail","Problem solving","Customer focus"]

Provide first- and second-line technical customer operations support for Motorola Solutions’ mission-critical digital communications systems. Resolve service requests through incident handling, root-cause analysis, and technical request fulfillment while acting as the primary interface for customers and internal teams. Help drive process improvement initiatives by reviewing workflows, procedures, and performance, and support operational efficiencies with a strong focus on timely, high-quality resolutions.

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Motorola Solutions
Motorola Solutions
1 month ago

Technical Support Engineer (2nd shift)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide first- and second-line technical customer operations support for Motorola Solutions’ mission-critical digital communications systems. Resolve service requests through incident handling, root-cause analysis, and technical request fulfillment while acting as the primary interface for customers and internal teams. Help drive process improvement initiatives by reviewing workflows, procedures, and performance, and support operational efficiencies with a strong focus on timely, high-quality resolutions.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide tailored technical customer operations support and fulfill technical requests in a timely manner.
  • •Serve as the primary interface between customers, Motorola Solutions field teams, and development engineering.
  • •Initiate problem-solving actions and follow through to resolution.
  • •Perform root-cause analysis to recommend improved operations alternatives.
  • •Lead process improvement initiatives by reviewing workflows, procedures, and performance.
Travel: Low travel

Pay and Benefits

Perks:PensionHealth InsuranceDentalLife InsuranceHybrid Work

Key Requirements

  • •Excellent verbal and written communication skills in English are required.
  • •Required to work the evening shift (2PM-10PM, 3PM-11PM, 4PM-Midnight) Monday to Friday.
  • •Willingness to work in a hybrid mode with a minimum of 2 days in the office per week.
  • •Experience in a technical customer-facing environment.
  • •IP networking skills and a Bachelor’s or Master’s degree (or equivalent).
Education:Bachelor's
Skills:CommunicationAnalytical skillsAttention to detailProblem solvingCustomer focus
Languages:English
Tech Stack:MOTOTRBODigital radiosIP networkingVoIPComputer Aided Dispatch

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn