Technical Support Engineer (2nd shift)

Provide first- and second-line technical customer operations support for Motorola Solutions’ mission-critical digital communications systems. Resolve service requests through incident handling, root-cause analysis, and technical request fulfillment while acting as the primary interface for customers and internal teams. Help drive process improvement initiatives by reviewing workflows, procedures, and performance, and support operational efficiencies with a strong focus on timely, high-quality resolutions.