Crocs Inc.

1 month ago

Technology Support and Automation Specialist (Gangnam-gu, Seoul , KR, 06192)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide frontline end-user IT support for corporate and retail teams, helping store operations and openings while driving automation and AI improvements to reduce manual work and enhance the user experience. Collaborate with internal teams and external partners, maintain knowledge articles, and train users on new tools and solutions.

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Key Responsibilities

•Provide front-line technical support to corporate and retail users, resolving hardware, software, network, and access issues in a timely manner.
•Respond to incidents and service requests, document resolutions, and escalate issues appropriately to internal teams or external support partners.
•Support user onboarding and offboarding activities, including account setup, access changes, device readiness, and compliance with security policies.
•Maintain accurate support documentation, knowledge articles, and user guides to improve service quality and enable self-service where appropriate.
•Identify opportunities to streamline support processes through automation and AI, with a focus on reducing manual effort and improving the user experience.

Key Requirements

•2-4 years of experience in end-user support, service desk, or desktop support, with the ability to troubleshoot hardware, software, network, and access issues effectively.

Experience:2-4 yearsIT supportEnd-user supportRetail IT

Skills:Customer serviceCommunicationProblem-solvingTeamworkInitiative

Tech Stack:HardwareSoftwareNetworkAccessAutomationAIWorkflow

Company Brief

Crocs Inc.

Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Broomfield, United States

Founded: 2002

Website LinkedIn

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Crocs Inc.

1 month ago

Technology Support and Automation Specialist (Gangnam-gu, Seoul , KR, 06192)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Key Responsibilities

•Provide front-line technical support to corporate and retail users, resolving hardware, software, network, and access issues in a timely manner.
•Respond to incidents and service requests, document resolutions, and escalate issues appropriately to internal teams or external support partners.
•Support user onboarding and offboarding activities, including account setup, access changes, device readiness, and compliance with security policies.
•Maintain accurate support documentation, knowledge articles, and user guides to improve service quality and enable self-service where appropriate.
•Identify opportunities to streamline support processes through automation and AI, with a focus on reducing manual effort and improving the user experience.

Key Requirements

•2-4 years of experience in end-user support, service desk, or desktop support, with the ability to troubleshoot hardware, software, network, and access issues effectively.

Experience:2-4 yearsIT supportEnd-user supportRetail IT

Skills:Customer serviceCommunicationProblem-solvingTeamworkInitiative

Tech Stack:HardwareSoftwareNetworkAccessAutomationAIWorkflow

Company Brief

Crocs Inc.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Broomfield, United States

Founded: 2002

Website LinkedIn