Customer Program Manager

Cisco
Montreal, Ottawa
Workplace: HybridFull timeUSD 119,000 - 150,900 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Mentorship","Stakeholder management","Risk management","Continuous improvement"]

Lead strategic, large-scale customer programs end-to-end, aligning client goals with Cisco’s strategy using PMI and Agile. You’ll manage resources, budgets, risks, and governance while advising IT and executive leaders on actionable delivery plans. The role uses AI and automation to improve planning and reporting, monitors financial health and delivery performance with internal tools, mentors project managers, and represents Cisco at industry events.

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Cisco
Cisco
4 weeks ago

Customer Program Manager

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Job Summary

Lead strategic, large-scale customer programs end-to-end, aligning client goals with Cisco’s strategy using PMI and Agile. You’ll manage resources, budgets, risks, and governance while advising IT and executive leaders on actionable delivery plans. The role uses AI and automation to improve planning and reporting, monitors financial health and delivery performance with internal tools, mentors project managers, and represents Cisco at industry events.
Location: Montreal, Ottawa
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead strategic, large-scale customer programs by overseeing resources, budgets, and risks to ensure profitability and success.
  • •Advise IT and executive leadership by translating business requirements into delivery plans.
  • •Drive innovation using AI and automation to streamline planning and reporting and improve efficiency.
  • •Ensure governance by monitoring financial health and delivery performance using Cisco internal tools for accurate revenue and margin tracking.
  • •Mentor project managers, lead continuous improvement initiatives, and represent Cisco at industry events to share technical knowledge.

Pay and Benefits

Salary: USD 119,000 - 150,900 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityLife InsuranceEquityPaid Holidays

Key Requirements

  • •Bachelor’s degree plus 8 years of experience (or equivalent) with PMP certification and CPMAI certification.
  • •Proven track record managing large, complex programs and the technical knowledge to guide delivery plans.
  • •Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets.
  • •Additional professional project management certifications.
  • •Experience with change management and driving operational discipline across large teams.
Experience:8+ years
Education:Bachelor's
Skills:LeadershipMentorshipStakeholder managementRisk managementContinuous improvement
Certifications:PMPCPMAICCST NetworkingCCST SecurityCCNA
Tech Stack:PMIAgileAIAutomation

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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